ASHANTI ESCO
Jackson,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Credit Consumer Loan Specialist
First Heritage
01.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Provided expert guidance on appropriate financing options based on individual customer needs analysis evaluations.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Compiled documentation necessary to successfully fund over 15 loans per month.
RETAIL BANKER
FORT SILL NATIONAL BANK
01.2020 - 12.2022
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
TELLER
MAGNOLIA CREDIT UNION
09.2017 - 09.2018
- Monetary Transactions, Identify Fraudulent Transactions
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
ASST. SALES MANAGER
CATO FASHIONS
05.2014 - 09.2017
- Train new hires during orientation
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Conducted daily effective sales huddles with 5 person team to focus on behaviors that would convert to sales.
Education
HIGH SCHOOL DIPLOMA -
TERRY HIGH SCHOOL
05.2012
Skills
- Excellent verbal and written communication skills
- Leadership skills
- Problem solving and analytical skills
- Exceptional Customer Service
- Teamwork and Time management skills
- Microsoft Office
- Banking knowledge
- Goal-Oriented
- Loan Processing
- Underwriting principles
- Relationship building and management
- Client Relations
- Risk management assessments
Timeline
Credit Consumer Loan Specialist
First Heritage
01.2023 - Current
RETAIL BANKER
FORT SILL NATIONAL BANK
01.2020 - 12.2022
TELLER
MAGNOLIA CREDIT UNION
09.2017 - 09.2018
ASST. SALES MANAGER
CATO FASHIONS
05.2014 - 09.2017
HIGH SCHOOL DIPLOMA -
TERRY HIGH SCHOOL