Ashanti Fossett
Aberdeen,MD
Summary
Experienced with customer interaction and support, ensuring client satisfaction through effective problem resolution. Utilizes communication and active listening to address customer needs promptly. Track record of maintaining high customer satisfaction and fostering positive client relationships. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Server
Greene Turtle
08.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Walgreens
10.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Sally Beauty Supply
08.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Call Agent
Walmart
02.2020 - 07.2021
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Education
High school diploma -
PennFoster High School
Aberdeen, MD03.2022
Skills
- Cashiering
- Cash handling
- Customer service
- Closing and opening
- Retail sales
- Sales
- Retail Management
- Inventory Control
- Problem-solving skills
- Call center experience
- Customer communications
- Resolving issues
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Greene Turtle
08.2024 - 10.2024
Customer Service Representative
Walgreens
10.2023 - 06.2024
Sales Associate
Sally Beauty Supply
08.2021 - 12.2022
Call Agent
Walmart
02.2020 - 07.2021
High school diploma -
PennFoster High School
Similar Profiles
SOPHIA FOXSOPHIA FOX
Server at The Greene Turtle Sports Bar & GrilleServer at The Greene Turtle Sports Bar & Grille
Stacy EhlersStacy Ehlers
Bartender at The Greene TurtleBartender at The Greene Turtle
Madison ShafferMadison Shaffer
Team Leader Manager at The Greene Turtle Sports Bar & GrilleTeam Leader Manager at The Greene Turtle Sports Bar & Grille