Ashanti Garland
Summary
Dynamic professional with a proven track record at DIRECTV, adept in complex problem-solving and demonstrating exceptional empathy and patience. Excelled in roles requiring meticulous attention to detail and strong decision-making aptitude, leading to significant organizational growth and high customer satisfaction. Skilled in cash handling and issue resolution, consistently prioritizing efficiency and courteous service.
Motivated cashier and stocker with Number years of experience in Industry. Accomplished various tasks daily, including Task, stocking shelves with Product or Service and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
4
4
years of professional experience
Work History
Traffic Controller
Allied Universal
03.2025 - Current
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Helped passengers get to where they needed to go
- Helped passengers cross safely
- Reduced pedestrian wait times at crossings, optimizing signal timing based on pedestrian flow.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
DIRECTV
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Security Officer
All Star Security Services
02.2021 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Marjory Stoneman Douglas
Parkland, FLSkills
- Time management skills
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Currently have my twic & port id
- Product knowledge
- Issue resolution
- Complex Problem-solving
- ID verification
- Attention to detail
- Decision making aptitude
- Daily reporting
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Complaint resolution
- Leadership skills
- Microsoft skills
- Excel
- Power point
- Financing
- Armed and unarmed license
- TSA security clearance
Timeline
Traffic Controller
Allied Universal
03.2025 - Current
Customer Service Representative
DIRECTV
02.2022 - Current
Security Officer
All Star Security Services
02.2021 - 06.2024
Marjory Stoneman Douglas