Ashanti Hart
Hyattsville,United States
Summary
Program Analyst with strong expertise in budget management and strategic planning. Demonstrated success in improving operational efficiency through data analysis and problem-solving skills. Skilled in promoting team collaboration and ensuring compliance with access control procedures, achieving outstanding results in demanding environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
NIH
Bethesda, United States
04.2015 - 04.2025
- Executed office administration tasks, including purchasing, supply management, and personnel oversight.
- Oversaw lead timekeeper duties, ensuring accurate timesheet entries into systems.
- Managed mail operations by screening, sorting, and distributing incoming correspondence.
- Directed calls to appropriate personnel to enhance communication efficiency.
- Maintained and updated both electronic and manual office filing systems.
- Assisted in preparation of travel documents, including lodging and transportation receipts.
- Evaluated clerical effectiveness, recommending improvements to enhance operational efficiency.
Program Analyst
Department of Agriculture
Washington, United States
01.2021 - 03.2025
- Support the Director and OCFO Management: Ensure that reports, operating plans, and budget documents align with OCFO priorities
- Develop and Implement Comprehensive Administrative Support Program: Design and manage a wide range of administrative support services, including budget, administration, personnel, space management, logistics, purchasing, travel, procurement, information technology management, internal controls, mail, records, acquisitions, communication services, and supplies
- Manage Logistic Activities: Oversee coverage, scheduling, and event management activities
- Review, Evaluate, and Analyze Operational Procedures: Assess and refine operational procedures within OCFO, collaborating with other analysts to develop operating plans that align with program goals and objectives
- Develop Strategy and Recommend Solutions: Formulate strategies and recommend actions to address challenges and achieve objectives
- Provide input on the development of a vision and strategic plan for the office
- Coordinate Program Management Plans, Reports, and Reviews: Ensure the timely development, coordination, and distribution of program management plans, reports, and reviews
- Advisory and Mentorship: Provide guidance to senior leadership on the alignment of functions with mission accomplishment, quality, and quantity standards
- Monitor Major Programs: Monitor the execution of major programs that require inter-staff coordination to achieve office objectives
- Utilize Governmentwide Purchase Card: Manage the procurement of services and supplies using the governmentwide purchase card
- Provide Feedback on Revised Directives: Collaborate with the review process to provide feedback on revised directives, incorporating comments or resolving issues with final instructions or directives
- Analyze Hiring Trends: Conduct analysis of hiring trends to assess government-wide activity and identify potential topics for special studies or coverage areas for Human Capital Management Evaluations (HCME) in coordination with the supervisor and team members
- Develops a periodic governmentwide status report of agency evaluation systems, encompassing system structure, resource allocation, staff competency levels, evaluation activity depth and scope, and findings substance
- Collaborates with cross-organizational matrix teams and strike forces to support agencies in meeting human resources (HR) strategic objectives
- Identifies agencywide and/or installation-level systemic or operational weaknesses and proposes solutions
- Oversees human resources information systems (HRIS) projects for the agency, conceiving and implementing initiatives to enhance, facilitate, and integrate programs
- Participates in special projects, ongoing analyses, investigations, and initiatives with high priority for senior management
- Drafts instructions and directives to implement high-level policy changes that affect IHS-wide HR information systems and IT resource requirements
- Analyzes statutory requirements against existing directives to determine the necessary system changes to comply with new requirements
Program Analyst
General Service Administration
Washington, United States
06.2019 - 12.2020
- Monitor, evaluate, and execute assigned programs and initiatives
- Develop strategies and recommend steps in resolving problems to meet objectives
- Provide input on the development of a vision and strategic plan for the office
- Plan, develop, coordinate, and implement performance monitoring, cash flow analysis, investment management policies and strategies, and design and implement strategies and techniques to achieve objectives in an institutional asset management setting
- Report on agency implementation of HR goals and verify results of strategies and initiatives; evaluate Government-wide and agency-specific issues
- Attend and/or represent the Organization at meetings, conferences, and events that relate to areas of responsibility in an institutional asset management setting
- Conduct conceptual business systems analyses and investigations of unstructured and interconnected problems involving both difficult technology and complex human relations or programmatic issues
- Apply a wide range of qualitative and/or quantitative methods to assess and improve the effectiveness and efficiency of assigned programs, processes, projects, and systems
- Produce complex analyses and written reports, organize special teams and workshops, initiate program reviews, and develop and foster inter-agency activities
- Analyze and develop statistical data to improve the efficiency and effectiveness of operating programs that facilitate the operating programs
- Responsible for monitoring and optimizing day-to-day HR system operations nationally and with remote HR field sites, working with DHHS/IHS/Contractor Helpdesk, third-party vendors, and HHS project staff to resolve operating problems
- Monitor developments related to financial stability in financial markets and financial institutions, including relevant legislative, regulatory, and policy developments
- Collaborate with federal or state financial regulatory agencies and external parties to facilitate the development and implementation of policy proposals
- Prepare comprehensive written materials, such as briefing papers, tailored for senior officials’ use in meetings, speeches, and Congressional testimony
- Provide guidance to human resource specialists, employees, and applicants on various human resources matters, including staffing processes, data analysis, information management, qualifications analysis, and selection processes
- Represent the organization before senior managers, executives of other organizations, external investment managers, consultants, and other stakeholders regarding compliance program activities within an institutional asset management setting
- Review and respond to written and oral inquiries from asset management plan participants regarding investments to assist in resolving exception processing cases within an institutional asset management setting
- Review, evaluate, and monitor the progress of regional program areas in achieving objectives by assessing performance, progress, program status, and trends against approved objectives and program goals and schedules
- Perform program administration and management duties for senior management or other Financial Analysts, with administrative support and assistance as necessary within an institutional asset management setting
Management and Program Analyst
Department of Homeland Security
Washington, United States
08.2018 - 06.2019
- Company Overview: (This is a federal job)
- Implement, coordinate, and conduct analysis of diverse complex management programs that influence agency activities
- Participate in conferences, meetings, and presentations addressing policy issues with local, national, and international implications
- Facilitate and coordinate significant projects, implement policy procedural changes, and incorporate these changes into training materials
- Prepare and provide concise briefings and presentations summarizing analytical findings and recommendations
- Develop and execute plans to optimize space utilization by planning and initiating actions to enhance conditions, which may necessitate alterations, modernization, or relocation
- Perform a comprehensive range of other administrative support functions
- (This is a federal job)
Administrative Support Assistant
Department of Agriculture
Washington, United States
02.2017 - 08.2018
- Company Overview: (This is a federal job)
- Perform daily administrative functions, including answering the main phone line, field telephone calls, and forwarding messages appropriately
- Respond to email inquiries promptly and efficiently
- Handle incoming and outgoing mail, maintain courier accounts, and ship items
- Assist with budget-related tasks and ensure the organization and cleanliness of the office space
- Maintain office equipment, including the copier, scanner, and fax, and ensure their full functionality
- Initiate and track the resolution of administrative maintenance issues, such as the fax and Xerox machine, lights, and AC/heat systems
- Prepare and deliver oral presentations, including briefings, training sessions, and consultations, to high-level officials and other staff service functions and activities
- Utilize automated systems to track project status and generate reports, statistics, and spreadsheets
- Serve as a timekeeper, responsible for resolving questions and issues related to time and attendance as needed (collaborating with HR)
- Oversee the time and attendance program area and assist administrative staff with leave audits
- Assist with the onboarding of Foreign Service Trainees (FSTs): process SF-52s and prepare and facilitate all necessary documents, such as requests for badges
- Continuously update the FST onboarding tracking sheet upon receipt of new information from HR, Area Directors, or Security
- Meet FSTs on their first day and escort them to the badge office and the new program area
- Submit passport and visa requests through IPATTS, including visas, for ODA and other required purposes
- Create, maintain, and track travel and reservation information
- Assist all division staff in creating travel authorizations, reservations, and vouchers
- (This is a federal job)
- Manage and Maintain Correspondence, Documents, and Forms: Physical and electronic correspondence, including awards forms, appraisal documents, standards, elements, and position descriptions
- Utilize office automation hardware and software to create, prepare, and track memorandums, correspondences, letters, and reports
- Coordinate and Track Expenditures: Initiate, when necessary, procurement, supply, training, equipment, and other administrative transactions
- May include duties such as purchasing office supplies and mailing packages
- Create requisitions as needed for equipment and services contracts
- Process and track purchase documents
- Maintain and Revise Applicable Filling and Records Management System: Spreadsheets, software (telephone contact list), and regularly scheduled reports
Security- Receptionist
Department of Army/ FCI
Fort Belvoir, United States
10.2016 - 02.2017
- Screen employees, visitors, and contractor personnel for visitor access
- Control, prepare and issue identification badges, cards and passes that allow access to the installation, or arrange for escorts, as appropriate
- Create reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Receptionist/ Security Escort
Department of State / Semperserve
Washington, United States
08.2015 - 10.2016
- Serves as the building Receptionist; responsible for providing administrative support, reviewing credentials of all visitors and personnel
- Ensuring proper identification to allow entrance into the building
- Maintain daily records of visitors, as well as personnel to who requires a temporary badge
- Provides responses to all inquiries concerning identification, location, and general responsibilities of the organization functions
- Maintains visual contact with escorted personnel at all times and accompany to all areas during the time within the facility
Passport Specialist
Department of State / Allied Government
Washington, United States
01.2014 - 08.2014
- Maintain passports and screen documents to ensure accuracy
- Provides exceptional customer service to the customer and employees
- Receive and examine passport applications for completeness, signature and affirmation of the truthfulness of statements contained in the application, verification of the identity of the applicant and presence of required photographs and fees
- Compose correspondence to applicants requesting additional documentation if necessary and explain the needs for, and potential sources of evidence to support claimed citizenship
Patient Access Representative II
Children's National Medical Center
Washington, United States
12.2012 - 12.2013
- Greet patients and parents courteously
- Place patient in appropriate system based on department policy
- Complete computer aided, on-line registration screen with parent/ guardian via telephone or in person in professional & courteous manner
- Obtain required consents for department & ensure distribution of compliance related materials (HIPPA Privacy Notice, patient Rights)
- Verify insurance eligibility using applicable eligibility system
- Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional manner
- Answer telephone and address caller needs appropriately
- Responsible to ensure daily quality review of all registration processed real-time
Administrative Assistant (OA)
Department of Labor
Washington, United States
06.2006 - 08.2008
- Company Overview: (This is a federal job)
- Greets and assists visitors and/ or callers
- Provides administrative support services as needed for professional staff in the office
- Makes travel arrangements, prepares travel authorizations, and vouchers
- Initiates, composes, receives, distributes and maintains incoming and outgoing correspondences and cases
- Participated in professional conferences, committee meetings or training regarding payroll and benefits
- Tracks, verifies, and certifies time and attendance for the staff
- Prepares correspondence, reports, briefings spreadsheet and other documents
- Use computer software such as Outlook, MS Word, Excel and PowerPoint
- (This is a federal job)
Education
Bachelor's degree - Business Administartion
Trinity Washington University
Washington, DC, United States05.2012
Skills
- Office administration and management
- Budget oversight and timekeeping
- Travel coordination and logistics
- Document management
- Human resources and security
- Data analysis and project management
- Security clearance and screening
- Access control procedures
- Customer service and communication
- Problem solving and attention to detail
- Team collaboration and adaptability
References
- Bobby Richey, Department of Agriculture, 202 720-9207
- James Bronson, Department of Army / FCI, 703 545-1428
- Rita Thomas, Department of State / SemperServe, 202 647-4401
Day Phone
2023519838
Timeline
Program Analyst
Department of Agriculture
01.2021 - 03.2025
Program Analyst
General Service Administration
06.2019 - 12.2020
Management and Program Analyst
Department of Homeland Security
08.2018 - 06.2019
Administrative Support Assistant
Department of Agriculture
02.2017 - 08.2018
Security- Receptionist
Department of Army/ FCI
10.2016 - 02.2017
Receptionist/ Security Escort
Department of State / Semperserve
08.2015 - 10.2016
Administrative Assistant
NIH
04.2015 - 04.2025
Passport Specialist
Department of State / Allied Government
01.2014 - 08.2014
Patient Access Representative II
Children's National Medical Center
12.2012 - 12.2013
Administrative Assistant (OA)
Department of Labor
06.2006 - 08.2008
Bachelor's degree - Business Administartion
Trinity Washington University
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