Ashanti Hayes
Lancaster,TX
Summary
Proven leader in facility management and customer service, adept at enhancing operational efficiency and patient satisfaction at US Radiology Specialists. Skilled in emergency preparedness and relationship building, I have successfully mentored teams towards achieving top performance metrics. Expertise in MS Office and work planning has driven continuous improvement, positioning me as a key asset in dynamic healthcare environments.
Overview
21
21
years of professional experience
Work History
Facility Administrator
US Radiology Specialists
03.2021 - 06.2022
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Coordinated cross-departmental efforts for smooth facility operations during high-demand periods.
- Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
- Ensured seamless facility maintenance by coordinating with vendors and service providers.
- Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
- Implemented proactive measures to reduce downtime due to equipment malfunctions or staffing issues.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
MRI Clearance Coordinator
Texas Nuerology
10.2018 - 03.2021
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Entered data, generated reports, and produced tracking documents for MRI patients
- Verified patients medical history for safe MRI exam protocol
- Obtained pertinent medical documents needed to support safety clearance for MRI exams
- Manage and coordinate other imaging options for patients unable to proceed with exam
- Improved team productivity with regular physician updates on exam status
- Gathered and organized materials to support operations.
Implementation Consultant
Coppell Surgery Center
11.2017 - 07.2018
- Delivered successful implementations for soft opening of multidisciplinary surgery center
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of operation protocol
- Communicated effectively with third-party personnel involved in implementation efforts of medical software
- Streamlined project processes for enhanced efficiency and timely completion of patient registration
- Oversaw development and maintenance of organization computer systems and intranet.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Managed delivery, installation, and set up of medical equipment and supplies
Referral/Scheduling Manager
Lumin Health
01.2014 - 09.2017
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Conducted meetings to update management and staff members on progress.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Created weekly and monthly reports and presentations.
- Followed up with doctors' offices to verify proper scheduled exams.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Patient Service Specialist
Advanced Imaging
01.2012 - 12.2014
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Patient Care Technician
Methodist Health System
05.2001 - 06.2012
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
High School Diploma -
David W Carter High School
Dallas, TXSkills
- Work Order Management
- Building Maintenance
- Facility Management
- Emergency Preparedness
- Security management
- Building operations
- Customer Service
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Scheduling and calendar management
- Document Management
Timeline
Facility Administrator
US Radiology Specialists
03.2021 - 06.2022
MRI Clearance Coordinator
Texas Nuerology
10.2018 - 03.2021
Implementation Consultant
Coppell Surgery Center
11.2017 - 07.2018
Referral/Scheduling Manager
Lumin Health
01.2014 - 09.2017
Patient Service Specialist
Advanced Imaging
01.2012 - 12.2014
Patient Care Technician
Methodist Health System
05.2001 - 06.2012
High School Diploma -
David W Carter High School
Similar Profiles
Octavia HarrisOctavia Harris
Scheduling Coordinator at US Radiology SpecialistsScheduling Coordinator at US Radiology Specialists
Julie StricklandJulie Strickland
Sr Director of RCM Operations at US Radiology SpecialistsSr Director of RCM Operations at US Radiology Specialists
Leticia BritoLeticia Brito
Bi-lingual Scheduler at US Radiology SpecialistsBi-lingual Scheduler at US Radiology Specialists