Ashanti Hylton
Olney,MD
Summary
Dynamic Flow Manager with a strong focus on customer relationship management, time management, and organizational skills. Proven ability to train and mentor team members while ensuring smooth daily operations in a salon and wellness spa.
Overview
17
17
years of professional experience
Work History
Flow Manager/Shampoo Technician
Studio Chique Salon and Wellness spa
Washington, DC
05.2022 - Current
- Managed daily operations of salon and wellness spa activities.
- Assisted in training new employees on service protocols and procedures.
- Maintained inventory of salon products and wellness supplies regularly.
- Ensured cleanliness and organization of workspaces throughout the facility.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Sales Associate/ Customer service/ Cashier
Jcpenney
Wheaton, MD
05.2016 - 08.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate/ Customer Service
Ross
Silver Spring, MD
04.2015 - 08.2016
- Assist customers on the sales floor and fitting rooms and organized the clothing according to departments.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Achieved perfect attendance and on-time record.
Sales Associate/ Customer Service
The Children’s place
Wheaton, MD
11.2014 - 05.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Cashier/ Customer Service
Wendy's
Silver Spring, MD
02.2013 - 08.2013
- Greeted over a number of customers per day and communicated effectively to obtain accurate orders.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
Cashier
McDonald's
Silver Spring, MD
01.2012 - 04.2012
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Camp Counselor
Recreation Department
Silver Spring, MD
08.2008 - 12.2010
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Cosmetology
Bennett Career Institute
Washington, DC09.2020
Certificate: Phlebotomy - Phlebotomy
BALTIMORE ALLIED HEALTH
Windsor Mills, MD01.2014
Kaiser Permanente -
Internship
Gaithersburg, MD01.2014
High School Diploma - General
Springbrook High School
Silver Spring, MD05.2011
Skills
- Customer relationship management
- Time management
- Organizational skills
- Product knowledge
- Policy and procedure development
- Team building
- Employee training
- Inventory management
- Effective communication
Accomplishments
- I was recognized by my peers and management for going above and beyond my normal job functions.
Timeline
Flow Manager/Shampoo Technician
Studio Chique Salon and Wellness spa
05.2022 - Current
Sales Associate/ Customer service/ Cashier
Jcpenney
05.2016 - 08.2018
Sales Associate/ Customer Service
Ross
04.2015 - 08.2016
Sales Associate/ Customer Service
The Children’s place
11.2014 - 05.2015
Cashier/ Customer Service
Wendy's
02.2013 - 08.2013
Cashier
McDonald's
01.2012 - 04.2012
Camp Counselor
Recreation Department
08.2008 - 12.2010
Cosmetology
Bennett Career Institute
Certificate: Phlebotomy - Phlebotomy
BALTIMORE ALLIED HEALTH
Kaiser Permanente -
Internship
High School Diploma - General
Springbrook High School
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