Summary
Overview
Work History
Education
Skills
Timeline
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Ashanti Jackson

Phoenix,AZ

Summary

Driven leasing professional with extensive experience in managing leasing operations and tenant relations. Skilled in leadership, communication, and problem-solving, with a proven ability to adapt to evolving industry demands. Recognized for delivering results in fast-paced environments while building positive tenant and team relationships.

Overview

6
6
years of professional experience

Work History

Leasing Manager

New Earth Residential
02.2025 - Current
  • Managed leasing operations, ensuring compliance with company policies and local regulations.
  • Developed and implemented marketing strategies to attract new tenants and increase occupancy rates.
  • Conducted property tours, showcasing amenities and features to prospective tenants effectively.
  • Collaborated with maintenance teams to address tenant concerns promptly, enhancing satisfaction levels.
  • Reviewed lease agreements for accuracy, ensuring clarity and compliance for all parties involved.
  • Collected, completed, and processed lease applications.
  • Built strong relationships with residents through exceptional customer service, resulting in increased lease renewals.
  • Established key relationships with potential leasers and renters.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
  • Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
  • Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
  • Analyzed competitor offerings and market trends to adjust leasing strategies, ensuring competitive edge.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Managed property maintenance schedules, ensuring timely repairs and upkeep.
  • Developed and implemented tenant communication strategies to enhance satisfaction.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Assistant Community Manager

Goodman Real Estate
09.2022 - 02.2025
  • Assisted in managing resident relations, addressing inquiries and concerns effectively.
  • Coordinated community events to foster resident engagement and satisfaction.
  • Supported lease administration by maintaining accurate records and documentation processes.
  • Implemented marketing strategies to promote available units and enhance community visibility.
  • Conducted regular property inspections, ensuring compliance with safety and maintenance standards.
  • Collaborated with vendors to facilitate timely maintenance and service requests for residents.
  • Developed and maintained positive relationships with residents, promoting a sense of community.
  • Assisted in budget tracking and expense reporting for operational efficiency initiatives.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Provided leadership, guidance and support to staff members.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Evaluated property conditions and recommended improvements.
  • Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.

Travel Leasing Consultant

Weidner Property Management
09.2019 - 10.2021
  • Assisted prospective tenants with property tours and information inquiries.
  • Maintained accurate records of rental applications and lease agreements.
  • Supported marketing efforts by promoting available units through online listings.
  • Responded promptly to tenant requests and maintenance issues to ensure satisfaction.
  • Collaborated with team members to enhance client engagement during leasing process.
  • Learned leasing software systems for managing tenant information and processing applications.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Participated in training sessions to develop knowledge of property management policies and procedures.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.

Education

High School Diploma -

Apollo High School
Phoenix, AZ

Skills

  • Resident engagement
  • Enhancing sales conversion rates
  • Property tours and inspections
  • Property management
  • Proficient in managing lease agreements
  • Experience with fair housing compliance
  • Payment collection
  • Property inspections
  • Customer service expertise
  • Strong attention to detail
  • Analytical problem-solving
  • Reliable and accountable
  • Adaptable to change
  • Multitasking
  • Time management
  • Friendly, positive attitude
  • Staff management
  • Administrative support
  • Telephone and email etiquette
  • Strong communication skills

Timeline

Leasing Manager

New Earth Residential
02.2025 - Current

Assistant Community Manager

Goodman Real Estate
09.2022 - 02.2025

Travel Leasing Consultant

Weidner Property Management
09.2019 - 10.2021

High School Diploma -

Apollo High School

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Ashanti Jackson