ASHANTI LAMB
Tallahassee,USA
Summary
Results-driven operations analyst specializing in data analysis and compliance within environmental protection. Demonstrated success in optimizing processes and improving operational efficiency. Strong organizational skills contribute to enhanced documentation and workflow management, leading to increased customer satisfaction.
Overview
9
9
years of professional experience
Work History
OPS OPERATIONS ANALYST I
Florida Department of Environmental Protection
Tallahassee, USA
01.2025 - Current
- Facilitated conversion of paper files into electronic formats to enhance accessibility and retrieval.
- Managed documentation for environmental compliance and regulatory requirements.
- Evaluated and documented business processes to identify inefficiencies, leading to actionable recommendations for improvement.
- Conducted quality assurance reviews to ensure accuracy of records and data files.
- Created, organized, and maintained electronic filing systems for easy access.
- Provided assistance to staff and the public in researching and retrieving files.
- Analyzed operational data to identify trends and recommend process improvements.
- Coordinated environmental compliance audits, ensuring adherence to regulations and fostering a culture of accountability.
FC Associate II
Amazon Warehouse
Tallahassee, USA
08.2024 - 10.2024
- Operated material handling equipment to transport products efficiently.
- Sorted and organized inventory to ensure accurate stock levels.
- Collaborated with team members to streamline picking processes.
- Maintained cleanliness and safety standards in work areas.
- Loaded and unloaded shipments following proper protocols.
- Communicated effectively with supervisors regarding workflow issues.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
- Collaborated with other departments to provide excellent customer service.
- Restocked shelves with new merchandise as it arrived from vendors.
- Maintained cleanliness of store by sweeping floors, taking out trash, dusting shelves.
- Assisted customers in locating products and providing product knowledge.
- Inventoried items on the shelf to ensure accurate stock levels were maintained.
- Ensured that all products were properly labeled according to company standards.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Labeled boxes and placed in outbound collection areas.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Weighed and measured products and materials to meet regulatory requirements.
- Tracked inventories and input equipment counts into warehouse databases.
REGULATORY SPECIALIST
Fl Health Department
Tallahassee, USA
01.2022 - 07.2022
- Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules.
- This includes license renewals and requests to change addresses, names, and statuses.
- Processes applications by utilizing the department's licensing system.
- Provides applicants personal guidance regarding applications in writing and making verbal contact with the applicant if necessary.
- Prepares applications for board and committee meetings.
- Maintains board and exam lists utilizing Microsoft applications.
- Participates in meetings and attends training sessions as scheduled.
- Participates in the testing of new application software and changes in processing procedures.
- Reports events, errors or trends to the supervisor.
- Performs other related duties as required.
CUSTOMER SERVICE REPRESENTATIVE
Continuum Global Solutions
Tallahassee, USA
07.2019 - 02.2020
- Manage large amounts of incoming calls.
- Process and cancel customer's payments.
- Process insurance claims and billing notices.
- Process appeals and grievances.
- Provide excellent customer service, maintain a professional demeanor, and strive for continual improvement at all times.
- Comply with ethics-related policies and procedures.
- Provides accurate information and educates internal and external customers, in a clear and concise manner, regarding all Departmental policies as they apply.
- Open and maintain customer accounts by recording account information.
- Assists with development of procedures, expert-led training, job aids and manuals.
- Maintains accurate records of work performed and timely prepares and submits reports.
OFFICE ASSISTANT
Diligent Concrete and Masonry Inc.
Tallahassee, USA
03.2017 - 07.2019
- Manage large amounts of incoming calls.
- Maintain office supply inventory.
- Send out billing notices.
- Create, edit, and update spreadsheets.
- Open and maintain customer accounts by recording account information.
- Maintain financial accounts by processing customer adjustments.
- Compile reports on overall customer satisfaction.
- Resolve customer complaints via phone, email, or mail.
LEAD SALES ASSOCIATE/KEY HOLDER PT
Dollar General Corp.
Tallahassee, USA
07.2018 - 11.2018
- Lead the work of sales associates serving as cashiers including six to eight active registers.
- Operate a cash register and flatbed scanner as needed to provide great customer service.
- Authorize voids and overrides; count register; make bank deposits.
- Assist in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures.
- Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.
- Monitor cameras for unusual activities customers and employees, if applicable.
- Supply cashiers with change when needed.
- Complete all required paperwork and documentation according to guidelines and deadlines as assigned.
- Responsible for training new cashiers.
SUMMER CAMP LEADER
Leon County School's - After School
Tallahassee, USA
03.2017 - 08.2017
- Provides quality customer service, demonstrates professional demeanor, and performs in a manner consistent with Leon County School's vision, mission and values.
- Guide and facilitate extracurricular activities.
- Responsible and provide a caring, nurturing environment for the students.
- Establish positive and productive relationships with children, parents, co-workers and visitors complying with LCS Code of Conduct and Confidentiality policies as well as all HR policies and procedures.
- Assist children in developing self-help skills in daily routines and hygiene care.
Education
SOME COLLEGE -
Tallahassee Community College
Tallahassee04-2026
HIGH SCHOOL DIPLOMA -
Famu DRS
Tallahassee05-2017
Skills
- Data analysis
- Compliance Analysis
- Supply Chain Analysis
- Logistics Coordination
- Data management
- Workflow Management
- Document Management
- Process Optimization
- Operational Efficiency
- Microsoft Office
- Analytical Skills
- Multitasking
- Organizational Skills
- Teamwork
- Verbal communication
- Customer Satisfaction
- Data analysis
Timeline
OPS OPERATIONS ANALYST I
Florida Department of Environmental Protection
01.2025 - Current
FC Associate II
Amazon Warehouse
08.2024 - 10.2024
REGULATORY SPECIALIST
Fl Health Department
01.2022 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
Continuum Global Solutions
07.2019 - 02.2020
LEAD SALES ASSOCIATE/KEY HOLDER PT
Dollar General Corp.
07.2018 - 11.2018
OFFICE ASSISTANT
Diligent Concrete and Masonry Inc.
03.2017 - 07.2019
SUMMER CAMP LEADER
Leon County School's - After School
03.2017 - 08.2017
SOME COLLEGE -
Tallahassee Community College
HIGH SCHOOL DIPLOMA -
Famu DRS