Ashanti McGrew
Inverness,MS
Summary
Utilizes strong communication and organizational skills to ensure client satisfaction. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
05.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Receptionist
Delta State University
09.2021 - 01.2023
- Checked in visitors for their appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
Dollar General
08.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school diploma - General Studies
Gentry High School
Indianola, MS06.2021
Skills
- Sales expertise
- Strong interpersonal skills
- Product awareness
- Multitasking Abilities
- Team building
- Processing payments
- Conflict Resolution
- Problem-solving abilities
- Team Leadership
- Customer Engagement
- Customer Satisfaction
- Telephone skills
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Mail handling
- Multi-line telephone operation
- Service-oriented mindset
- Office equipment operations
- Multi-line telephone skills
- Reception desk management
- Positive and professional
- Documentation
- File Management
- Reliability
- Dependability
- Flexibility
- Detail Oriented
- Microsoft Office proficiency
- Telephone Etiquette
Certification
CPR
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Personal Shopper
Walmart
05.2022 - Current
Receptionist
Delta State University
09.2021 - 01.2023
Cashier
Dollar General
08.2020 - 02.2021
High school diploma - General Studies
Gentry High School
CPR
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