Ashanti Medlock
Jacksonville,FL
Summary
Compassionate Certified Nursing Assistant accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Healthcare Center of Jacksonville
03.2020 - 03.2022
- Assist resident with their daily activities, such as bathing, brushing their hair, shaving, brushing their teeth, feeding residents who need assistance, clothing
- Get vitals on residents.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Customer Service Associate
GC Services
06.2020 - 11.2021
- Help customers with the transfer, disconnect, and transfer their electric service, also submit tickets for down wire, tree branch obstructing lighting
- Provide eta on when power will be restored.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
Customer Service Representative
Concentrix
06.2018 - 05.2020
- Provide a 90 day supply of medicine to customers and explain the benefits they will receive if they change their medicine to a 90 day supply of most of their medicine
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded proactively and positively to rapid change.
Certified Nursing Assistant
Cypress Village Lcs
04.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported patients between rooms and appointments or testing locations.
Education
High school diploma -
Charlton County High School
Skills
- Able to lift 50 pounds
- Collecting specimens
- General housekeeping ability
- Monitoring fluids
- Quick Problem Solver
- ADLs Assistance
- Bed Transfers
- Dementia and Alzheimer's Knowledge
- Inpatient Care
- Patient Assessments
- Intake Recording
- Range of Motion Exercises
- Bathing and Dressing
- Output Monitoring and Reporting
Certification
December 2021 to May 2023
- Certified Nursing Assistant (CNA)
- BLS CPR
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Certified Nursing Assistant
Cypress Village Lcs
04.2021 - Current
Customer Service Associate
GC Services
06.2020 - 11.2021
CNA - Certified Nursing Assistant
Healthcare Center of Jacksonville
03.2020 - 03.2022
Customer Service Representative
Concentrix
06.2018 - 05.2020
High school diploma -
Charlton County High School
December 2021 to May 2023
- Certified Nursing Assistant (CNA)
- BLS CPR
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