Ashanti Minor
Garden Grove,CA
Summary
Motivated and outcome-driven administrative professional with a proven history of success in facilitating daily operations and enhancing overall efficiency. Offering over 10 years of administrative experience in diverse roles, including Clerical Assistant, Membership Coordinator, Customer Service Lead, Patient Care Liaison, and Insurance Verification Specialist. Known for meticulous attention to detail, adept problem-solving skills, and a commitment to delivering high-quality service.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Rahman & Rahman Inc
01.2022 - Current
- Entering and updating property listings.
- Maintaining and organizing client databases.
- Managing and updating online listings and advertisements.
- Communicating with clients to gather property requirements.
- Providing information about available properties and answering client inquiries.
- Assisting with financial transactions, including handling deposits and payments.
- Managing invoices, receipts, and financial records.
Insurance Verification Specialist
Kadence
03.2020 - 01.2022
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Receptionist & Back Office Assistant
Davis MD
02.2018 - 03.2020
- Created welcoming atmosphere by greeting visitors and patients.
- Provided outstanding professional phone management.
- Scheduled routine appointments, testing and procedures for patients as necessary.
- Kept doctors, nurses, and any other related staff abreast of scheduling, patient details, and potential service delays.
- Verified insurance policies for all major commercial carriers, as well as government healthcare agencies.
- Entered accurate ICD codes to ensure claims were processed successfully.
- Reviewed and resolved discrepancies in received data.
- Performed data verification routines in accordance with company procedures.
Membership Eligibility Coordinator
Anthem Inc
04.2012 - 03.2018
- Managed membership and eligibility processes for diverse patient population, ensuring accurate and up-to-date information in compliance with regulatory requirements.
- Coordinated with insurance providers, patients, and healthcare professionals to verify eligibility and resolve any issues related to coverage.
- Developed and implemented strategies to streamline enrollment and verification processes, resulting in improved efficiency and reduced errors.
- Conducted training sessions for staff members on membership and eligibility guidelines and procedures.
Lead Customer Service Associate
Anthem Inc
11.2009 - 04.2012
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
Resolved escalated customer inquiries and complaints promptly and effectively, ensuring high levels of customer satisfaction. - Developed and implemented customer service policies and procedures to enhance overall experience for patients and their families.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Education
Associate of Arts - Sociology
El Camino College
Torrance, CA05.2018
Skills
Adaptability
Team Collaboration
Customer Centric
Data Management
Problem Resolution
Multitasking and Prioritization
Proficient with Mobile Devices
Dependable and Responsible
Communication and Interpersonal Skills
Timeline
Administrative Assistant
Rahman & Rahman Inc
01.2022 - Current
Insurance Verification Specialist
Kadence
03.2020 - 01.2022
Receptionist & Back Office Assistant
Davis MD
02.2018 - 03.2020
Membership Eligibility Coordinator
Anthem Inc
04.2012 - 03.2018
Lead Customer Service Associate
Anthem Inc
11.2009 - 04.2012
Associate of Arts - Sociology
El Camino College
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