Ashanti Odom
Baytown,TX
Summary
Committed job seeker with a proven track record of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new challenges to enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
iQor
Houston, US
12.2018 - Current
- Effectively managing high volumes of incoming and outgoing calls with efficiency
- Maximized efficiency in call handling by employing diverse call scripts for a range of subjects.
- Provided exceptional customer service by understanding their requirements and offering timely resolutions.
- Resolved customer issues in a timely manner.
- Adhered to all company policies and procedures related to customer service.
Delivery Driver and Customer Service
Waitr Inc
Baytown, US
10.2018 - 12.2019
- Performed various tasks including loading, unloading, preparing, inspecting, and operating the delivery vehicle.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Lead Officer
Star Protection Agency LLC
Houston, US
04.2016 - 02.2017
- Documented reports for daily activities and irregularities such as equipment or property damage, theft incidents, unauthorized presence of individuals, and unusual events
- Ensured order preservation, property protection by routinely circulating among individuals
- Maintained a vigilant presence in order to prevent unauthorized access or burglary attempts
- Monitored surveillance systems and identified suspicious activities.
- Reviewed incident reports from junior officers and took necessary corrective actions.
Lead Cashier
7-Eleven
Humble, US
06.2014 - 09.2016
- Maintained and balanced the cash drawer while verifying cashier cash transfers.
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
Assistant Manager
Family Dollar
Mont Belvieu, US
01.2013 - 06.2014
- Supervised employees to ensure seamless workflow and enhanced productivity
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High school or equivalent - General
Barbers Hill High School
Mont Belvieu, TX01.2012
Skills
- Call Center Operations
- CSR
- CCTV
- Security
- Cold Calling
- Surveillance
- Delivery Driver Experience
- Typing
- Customer Satisfaction
- Communication skills
- Phone etiquette
- Computer skills
- Microsoft Office
- Data Entry
- Payment Processing
- Microsoft Excel
Certification
- Security Guard License, 03/01/14, 03/01/18
- Driver's License
Additional Information
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Type 55 wpm
Willingtorelocate
Houston, TX
Personal Information
Authorized To Work: US for any employer
Timeline
Call Center Customer Service Representative
iQor
12.2018 - Current
Delivery Driver and Customer Service
Waitr Inc
10.2018 - 12.2019
Lead Officer
Star Protection Agency LLC
04.2016 - 02.2017
Lead Cashier
7-Eleven
06.2014 - 09.2016
Assistant Manager
Family Dollar
01.2013 - 06.2014
High school or equivalent - General
Barbers Hill High School