Ashanti Pearson
Dearborn Heights,MI
Summary
Occupational Goal: Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
5
5
years of professional experience
Work History
Building Substitute Teacher
Fitzgerald Public School District
06.2018 - Current
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Keep students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervise lunchroom and recess activities.
Customer Service Representative
ThyssenKrupp Materials NA
12.2020 - 05.2023
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Trained new Employees
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Assisted Inside Sales team as needed with various tags t o include billing, EDI, and inventory reconciliation.
Customer Service / Resolving Customer Complaints
TJ Maxx
11.2019 - 05.2020
- Provide quality and quick service
- Worked effectively in high speed/ high stress situations
- Managed inventory & updated inventory systems
- Handled the cash register and POS
- Handled Tj Maxx credit card programs
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
Bachelor of Science - Accounting & Marketing
Wayne State University
Detroit, MI06.2025
Skills
- Team Player
- A leader
- Organized
- Fast learner
- Driven
- Verbal and Written Communication
- Teacher Support
- Special Projects
Additional Information
- Deans List 2020-2023
Timeline
Customer Service Representative
ThyssenKrupp Materials NA
12.2020 - 05.2023
Customer Service / Resolving Customer Complaints
TJ Maxx
11.2019 - 05.2020
Building Substitute Teacher
Fitzgerald Public School District
06.2018 - Current
Bachelor of Science - Accounting & Marketing
Wayne State University
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