Summary
Overview
Work History
Education
Skills
Timeline
Generic
ASHANTI PORTER

ASHANTI PORTER

MARGATE

Summary

Experienced with managing medical office operations and ensuring seamless administrative functions. Utilizes effective team leadership and process optimization to enhance office productivity. Track record of maintaining high standards in patient care and office management.

Overview

13
13
years of professional experience

Work History

Office Manager

Dr. Amadi’s Wholistic Health Center
04.2021 - Current
  • Maintained electronic and physical filing systems.
  • Managed office inventory.
  • Established workflow processes, monitored daily productivity, implemented modifications to improve overall performance of personnel.
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Maintained a professional demeanor by staying calm while deescalating customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Updated reports, managed accounts, and generated reports for company database.

Lead Medical Assistant

Florida Nerve Medicine, LLC
06.2015 - 07.2020
  • Monitored office procedures to correct errors & implement proactive improvements for better patient flow and patient triaging.
  • Insurance verification collected copayments & deductibles.
  • Scheduling appointments, patient registration and prescription refills and prescription authorization.
  • Completed disability paperwork.
  • Assisted physicians and nurses with clinical procedures following safe practices.

Customer Service Representative

Companion Animal Practice (Coco-Park Animal Hospital)
06.2014 - 06.2015
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal & external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases & updated service software with customer information.
  • Actively listened to customers, handled concerns quickly & escalated major issues to supervisor.
  • Met customer call guidelines for service levels, handling time and productivity.

Customer Service Supervisor

Burlington Coat Factory
01.2013 - 05.2014
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Monitored metrics & developed actionable insights to improve efficiency and performance.
  • Actively supported service associates by quickly responding to questions via phone, email and fax and finding appropriate solutions to customer issues.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Associate of Science - Medical Assistant

Keiser University
Fort Lauderdale, FL
08.2015

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Administrative support
  • Scheduling and calendar management

Timeline

Office Manager

Dr. Amadi’s Wholistic Health Center
04.2021 - Current

Lead Medical Assistant

Florida Nerve Medicine, LLC
06.2015 - 07.2020

Customer Service Representative

Companion Animal Practice (Coco-Park Animal Hospital)
06.2014 - 06.2015

Customer Service Supervisor

Burlington Coat Factory
01.2013 - 05.2014

Associate of Science - Medical Assistant

Keiser University

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