Ashanti Porter
Margate
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Medical Office Manager
Dr. Amadi's Wholistic Health Center
04.2021 - 12.2025
- Developed policies and procedures for effective practice management.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Streamlined patient scheduling processes to enhance appointment availability and reduce wait times.
Medical Assistant
Florida Nerve Med, LLC
06.2015 - 07.2020
- Recorded vital signs and medical history for multiple patients at a time
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Used various softwares to process patient payments and update accounts.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Reviewed treatment sheets for completeness and accuracy.
Customer Service Representative
Coco Park Animal Hospital
06.2014 - 06.2015
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Worked with managers to develop service improvement initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Customer Service Supervisor
Burlington Coat Factory
01.2013 - 05.2014
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL08.2015
Associate of Science - Paramedical Skin Care
Florida College of Natural Health
Pompano Beach, FL06.2011
Skills
- Strong work ethic
- Critical thinking
- Data entry
- Computer proficiency
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
Timeline
Medical Office Manager
Dr. Amadi's Wholistic Health Center
04.2021 - 12.2025
Medical Assistant
Florida Nerve Med, LLC
06.2015 - 07.2020
Customer Service Representative
Coco Park Animal Hospital
06.2014 - 06.2015
Customer Service Supervisor
Burlington Coat Factory
01.2013 - 05.2014
Associate of Science - Paramedical Skin Care
Florida College of Natural Health
Associate of Science - Medical Assisting
Keiser University