Ashanti Reina
Atlanta,Georgia
Summary
Hardworking and passionate job seeker with strong organizational skills, ready to help a team achieve company goals. Dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Skilled at applying creative approaches to solving complex problems and adept at developing profitable and quality-focused processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
07.2022 - Current
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
- Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Saved company resources by identifying fraudulent claims through diligent examination of evidence.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
911 Telecommunicator
Northampton County Emergency Management Services
05.2021 - 07.2022
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Maximized caller safety by providing clear instructions for emergency situations.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Leads Sales Associate
T-mobile
07.2019 - 05.2021
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Utilized CRM software diligently for keeping track of client information, appointments, follow-ups, and leads conversion rates effectively managed client relationships from prospecting through closing stages.
Skills
- Critical Thinker
- Problem Solver
- Sales
- VoIP
- Dispatching
- Microsoft Excel
- Data Entry
- Time Management
Certification
CPR and CAD
Claims Adjuster License
Timeline
Claims Adjuster
State Farm
07.2022 - Current
911 Telecommunicator
Northampton County Emergency Management Services
05.2021 - 07.2022
Leads Sales Associate
T-mobile
07.2019 - 05.2021