ASHANTI RICHARDSON
Winter Garden
Summary
Dynamic professional with experience at the Office of Florida Representative Anna Eskamani, excelling in legislative advocacy and community outreach. Proven skills in legal research and project management, coupled with strong leadership abilities. Adept at crafting impactful communications and ensuring compliance, driving successful outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Legislative Intern
Office of Florida Representative Anna Eskamani
Orlando
01.2025 - 05.2025
- Contributed to successful passage of legislation through active support of advocacy efforts during Florida session.
- Conducted comprehensive policy research and monitored bills throughout committee hearings.
- Drafted policy briefs and position papers to facilitate legislative discussions.
- Analyzed constituent feedback, summarizing key concerns for representatives.
- Assisted in organizing community outreach events and public forums to enhance engagement.
- Collaborated with team members for effective preparation for committee hearings.
- Maintained accurate records of legislative activities and correspondence for efficient tracking.
- Provided administrative support, including returning calls, answering emails, and managing mail distribution.
Welcome Center Representative (Marketing/Sales Support)
Hilton Grand Vacations
Orlando
04.2024 - 10.2025
- Managed guest check-ins, bookings, and timeshare confirmations with precision and thoroughness.
- Addressed guest concerns and requests through timely phone inquiries.
- Assisted with check-in processes to facilitate seamless arrivals for guests.
- Greeted guests while providing essential information on resort amenities and activities.
- Coordinated events and activities to enrich overall guest experiences at the resort.
- Maintained up-to-date knowledge of local attractions to provide personalized recommendations.
- Collaborated with team members to enhance efficiency of front desk operations.
- Handled high-volume customer interactions, resolving issues promptly and delivering necessary information before sales presentations.
Welcome Center Representative (Marketing/ Sales Support)
Exploria Resorts
Clermont
03.2023 - 08.2023
- Increased guest show rates through accurate qualification and effective communication of tour requirements.
- Managed guest check-ins, bookings, and timeshare confirmations with precision and detail orientation.
- Handled high-volume customer interactions, resolving issues promptly to enhance guest experience.
- Welcomed guests, providing comprehensive information about resort amenities and services.
- Responded to guest inquiries efficiently, ensuring timely issue resolution.
- Distributed promotional materials and informed guests regarding upcoming events.
- Coordinated with various departments to deliver seamless service for guests.
- Resolved customer complaints professionally, maintaining a courteous approach.
Manager
Chipotle Mexican Grill
Winter Garden
06.2022 - 03.2023
- Supervised daily operations to ensure efficient service and high food quality.
- Trained and coached team members to enhance performance and teamwork.
- Managed inventory levels to maintain stock availability and reduce waste.
- Implemented safety protocols to ensure compliance with health regulations.
- Resolved customer complaints promptly, fostering satisfaction and loyalty.
- Monitored food preparation processes for consistency and adherence to recipes.
- Ensured compliance with company policies and operational procedures while addressing issues effectively.
- Coordinated inventory, scheduling, and workflow during peak hours to maximize productivity.
Education
Bachelor of Science - Political Science (Pre-law)
University of Central Florida
Orlando, flSkills
- Legal research and writing
- Marketing and communications
- Compliance analysis
- Project management
- Billing and tracking
- Community outreach
- Constituent services
- Leadership and coordination
- Policy analysis
- Customer service
- Microsoft Office proficiency
Accomplishments
- UCF Dean's List (2 Semesters)
- The National Political Science Honor Society (Pi Sigma Alpha)
Timeline
Legislative Intern
Office of Florida Representative Anna Eskamani
01.2025 - 05.2025
Welcome Center Representative (Marketing/Sales Support)
Hilton Grand Vacations
04.2024 - 10.2025
Welcome Center Representative (Marketing/ Sales Support)
Exploria Resorts
03.2023 - 08.2023
Manager
Chipotle Mexican Grill
06.2022 - 03.2023
Bachelor of Science - Political Science (Pre-law)
University of Central Florida