Ashanti Scribner
Lakeland
Summary
Proven expertise in member services and patient services management, demonstrated through strategic improvements at WellDyneRx that enhanced member satisfaction and loyalty. Skilled in developing training materials and managing high-pressure situations, I excel in member communication and team collaboration. Achieved a significant increase in service quality, showcasing my ability to drive continuous improvement and foster positive relations.
Overview
1
1
year of professional experience
Work History
Member Services
WellDyneRx
01.2024 - Current
- Maintained open lines of communication with both internal stakeholders and external partners, ensuring alignment on goals and objectives related to member services.
- Assisted with developing annual budgets for the Member Services department while keeping expenses within allocated limits.
- Collaborated with team members to develop new strategies for improving overall member services.
- Provided administrative support for the Member Services department, maintaining organized files and efficient workflows.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Assisted in developing training materials for staff on best practices related to member services delivery, enhancing team performance overall.
- Contributed to the development of improved member services policies, resulting in higher satisfaction ratings.
- Developed comprehensive member services programs, resulting in higher levels of satisfaction and loyalty.
- Assisted in training new Member Services Representatives, sharing best practices for handling complex inquiries.
- Monitored key performance indicators regularly, making strategic adjustments as needed to drive continuous improvement in member services.
Member Service Representative
Conduent
08.2023 - 01.2024
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Streamlined the application process for clients, resulting in faster approvals and fewer errors.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
Education
High School Diploma -
West Area Adult School
Lakeland, FL05.2015
Skills
- Member services
- Member services
- Member communication
- Patient services management
Timeline
Member Services
WellDyneRx
01.2024 - Current
Member Service Representative
Conduent
08.2023 - 01.2024
High School Diploma -
West Area Adult School
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