Ashanti Snell
Chicago,IL
Summary
Customer-focused and detail-oriented professional with strong communication, problem-solving, and interpersonal skills. Reliable, adaptable, and committed to providing excellent service and building positive customer relationships.
Overview
7
7
years of professional experience
Work History
Supervisor
O’Reilly Auto Parts
Chicago, IL
04.2025 - Current
- Identified customers needs and recommended appropriate products and solutions
- Provided knowledgeable, personalized service while building positive customer relationships
- Led, trained, and coached team members on sales, customer service, product knowledge, and company procedures
- Processed cash, credit/debit, and POS transactions accurately while following established procedures
Receptionist
Brazilian Wax By Andreia
McDonough, GA
03.2022 - 02.2025
- Welcomed customers and delivered personalized service, ensuring satisfaction in a fast-paced environment
- Managed appointments and customer information using scheduling and management software
- Processed payments and maintained accurate transaction records, ensuring financial integrity
- Maintained confidentiality of customer data to protect privacy while handling personal information
Customer Service Representative
SYNQ3 Restaurant Solutions
Colorado Springs, CO
03.2020 - 02.2022
- Assisted customers by phone, email, and chat while providing professionalism
- Listened to customer concerns, identified needs, and provided appropriate solutions
- Coordinated with internal departments and restaurant locations to resolve customer and operational issues
Education
High School Diploma -
Colorado Springs Early Colleges
Colorado Springs, COAssociate Degree in Nursing - Nursing Assistance
Pikes Peak Community College
Colorado Springs, COSkills
- Cash Handling & Transaction Processing
- Outstanding Customer Service
- Suggestive Selling
- Microsoft, Excel, POS, & Toast
- Supervisory Operations
Timeline
Supervisor
O’Reilly Auto Parts
04.2025 - Current
Receptionist
Brazilian Wax By Andreia
03.2022 - 02.2025
Customer Service Representative
SYNQ3 Restaurant Solutions
03.2020 - 02.2022
High School Diploma -
Colorado Springs Early Colleges
Associate Degree in Nursing - Nursing Assistance
Pikes Peak Community College