Ashanti D. Swaso
Los Angeles,USA
Summary
Organized and detail-oriented administrative professional with extensive experience in clerical operations, records management, and customer service. I am skilled in data entry, document preparation, correspondence handling, and report generation. Proficient in Microsoft Office, August Health, Synkwise, QuickBooks, and database systems. Adept at following protocols, maintaining confidentiality, and delivering efficient, accurate administrative support in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Coordinator
FOR THE LOVE OF YOU HOME CARE
Mesa, AZ
01.2024 - 01.2025
- Responded promptly to inquiries from patients regarding their care plans.
- Developed individualized service plans based on assessment findings.
- Maintained accurate client records under agency policies and procedures.
- Ensured compliance with state regulations related to healthcare service provision.
Medical Technician
COUNTRYSIDE FACILITY
Queen Creek, AZ
04.2025 - 08.2025
- Collected patient vital signs and documented results in the EHR system, reporting abnormalities to nursing staff in compliance with HIPAA standards.
- Collected, labeled, and prepared specimens for lab testing while maintaining infection control protocols and accurate chain-of-custody records.
- Assisted healthcare providers during procedures, ensured sterile environments, and educated patients on pre- and post-care instructions.
- Managed patient records, scheduled appointments, processed physician orders, and coordinated insurance documentation.
Billing and Revenue Cycle Supervisor / Project Coordination Lead
BELIZE MEDICAL ASSOCIATES
Belize City, C.A
03.2008 - 12.2022
- Coordinated cross-departmental projects and workflows between medical, billing, and administrative teams to ensure timely and accurate service delivery.
- Acted as liaison between physicians, patients, insurance providers, and external partners to resolve complex issues and support program goals.
- Organized, monitored, and reported on key departmental metrics, ensuring compliance with healthcare standards and organizational objectives.
- Led staff trainings and workshops to strengthen operational processes and improve team efficiency.
- Developed and maintained documentation systems, compiling data for monthly and annual reports used by leadership for strategic decision-making.
- Oversaw implementation of new systems and process improvements, aligning stakeholders on priorities, timelines, and deliverables.
- Represented the organization in cross-functional meetings and collaborated with external agencies to support coordinated service delivery.
- Supervised and mentored a team of staff, providing coaching, performance reviews, and professional development support.
Site Coordinator
LOVE FOUNDATION - SITE COORDINATOR, HUB #1
Belize, C.A
04.2020 - 09.2022
- Coordinated daily programming for 15–20 children, including sports, literacy (reading & math), arts, gardening, yoga, and educational field trips.
- Designed and implemented structured activity plans that fostered academic, social, and personal development.
- Organized and facilitated a women’s support group for single mothers, providing resources and community connections.
- Managed program budgeting, including allocation of funds for activities, facilitator payments, and volunteer stipends.
- Recruited, trained, and supervised facilitators and volunteers to ensure high-quality programming.
- Prepared and submitted detailed weekly and monthly reports to program leadership and funding agencies.
- Coordinated with external partners, including the Inter-American Development Bank and U.S. Embassy in Belize, by attending meetings and presenting program updates.
- Oversaw logistics for community events and workshops to strengthen family and community engagement.
Education
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
Aspen University
Phoenix, AZ08.2025
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
St. John's Junior College
Belize City, Belize12.2006
Skills
- Medical and business correspondence
- Records and file management
- Data entry and database maintenance
- Scheduling and calendar management
- Microsoft Office Suite proficiency
- QuickBooks expertise
- Point of sale systems
- Typing speed: 45 WPM
- Customer service and communication skills
- HIPAA compliance awareness
- Care coordination strategies
- Patient advocacy initiatives
- Medical record management practices
- Regulatory compliance knowledge
- Team leadership abilities
- Project management skills
References
Available upon request
Awards
- Delta Epsilon Tau Honor Society, 08/25
- The National Society of Leadership and Success, 03/25
- Award of Honor – St. John’s Junior College, 09/04
Certification
- Assisted Living Caregiver Training Certification
- First Aid/CPR Certification
Timeline
Medical Technician
COUNTRYSIDE FACILITY
04.2025 - 08.2025
Care Coordinator
FOR THE LOVE OF YOU HOME CARE
01.2024 - 01.2025
Site Coordinator
LOVE FOUNDATION - SITE COORDINATOR, HUB #1
04.2020 - 09.2022
Billing and Revenue Cycle Supervisor / Project Coordination Lead
BELIZE MEDICAL ASSOCIATES
03.2008 - 12.2022
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
Aspen University
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
St. John's Junior College
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