ASHANTI SYKES
Richards,TX
Summary
Detail-oriented professional with a strong proficiency in Microsoft Excel, leveraging advanced analytical skills to drive data-driven decision-making and optimize processes. Demonstrated success in managing complex datasets, creating comprehensive reports, and enhancing operational efficiency. Committed to continuous improvement and seeking opportunities to apply expertise in data analysis within a dynamic team environment.
Overview
11
11
years of professional experience
Work History
ASR TECH
State Farm
Richardson, TX
11.2023 - Current
- Troubleshot, tested, and diagnosed software and hardware issues on computers used by teens during events.
- Met with staff to discuss rules, regulations and work-related problems.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Managed daily operations of recreational facilities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Life Response Rep.
State Farm
04.2021 - Current
- Assist with reviewing applications and old policies with agents and some customers.
- Helping the agent to send in the forms needed to make a change or request for applications and policies.
- Established positive relationships with customers through effective communication techniques.
- Utilized broad knowledge to recommend solutions to potential customers.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Developed proposals and quotes for clients based on their specific requirements.
Retention I Specialist
State Farm
03.2018 - Current
- Provide excellent customer service, and assist customers with viewing accounts, making payments, and resetting online credentials.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Verified order changes to resolve customer complaints or concerns.
Fraud Analyst
Consensus
10.2017 - 03.2018
- Provided security verification for consumers wanting telecommunications from various outlets.
- Analyzed customer feedback and transactional data to continuously refine fraud detection models.
- Input information regarding fraud investigations into detailed reports for submission to clients.
Fraud Analyst
City Tele-coin
01.2017 - 10.2017
- Assisted with reviewing profiles that showed red flags, indicating that personal information was suspected of being stolen, and sent the information to higher-ups for review.
- Analyzed customer feedback and transactional data to continuously refine fraud detection models.
- Tracked chargeback activity to identify best practices for determining fraud.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
Fraud/ Help Desk
Teleperformance Healthnet
10.2014 - 10.2016
- Answer incoming calls to assist customers in signing up for a healthcare plan that is designed for them.
- Duties include working at a rapid pace to create an insurance plan that the customer can afford.
- Also reviewed policies that would be flagged.
- I contacted the insured of the policy to ask for security and personal information to determine if the account is clear or showing fraudulent activities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
Waitress
Applebee’s
02.2014 - 03.2015
- Served customers food and beverages of their choice.
- Duties included making sure the customer's beverage was always refilled, and serving their meal within a certain amount of time.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
High School Diploma -
C.E. Byrd High School
Shreveport, LA05-2012
Skills
- Microsoft Word
- Microsoft Excel
- Outlook
- Hardware troubleshooting
- Time management
- Computer troubleshooting
- Customer service
- Team collaboration
- Task prioritization
- Data entry
- Software installation
- Technical troubleshooting
Timeline
ASR TECH
State Farm
11.2023 - Current
Life Response Rep.
State Farm
04.2021 - Current
Retention I Specialist
State Farm
03.2018 - Current
Fraud Analyst
Consensus
10.2017 - 03.2018
Fraud Analyst
City Tele-coin
01.2017 - 10.2017
Fraud/ Help Desk
Teleperformance Healthnet
10.2014 - 10.2016
Waitress
Applebee’s
02.2014 - 03.2015
High School Diploma -
C.E. Byrd High School