Ashanti Washington
NEW ORLEANS,LA
Summary
Bringing 8+ years of experience and knowledge from working in various creative settings. Entry-level teaching professional with solid multitasking, time management and communication skills combined with unwavering devotion to student success. Familiar with different instructional approaches and technology options used in classrooms. Knowledgeable about curriculum lesson planning and individual student mentoring approaches.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Keyholder
Estee Lauder
05.2023 - Current
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Maintained strong relationships with vendors, negotiating favorable terms for product deliveries and prices.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Facilitated workshops on essential soft skills, such as communication and professionalism within the beauty industry.
- Maintained up-to-date knowledge of industry standards, regulations, and advancements to ensure relevant instruction.
Cosmetologist
SmartStyle
01.2023 - 05.2023
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Salon Operator
Kinetic Hair And Beauty
12.2020 - 09.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Adhered to social distancing protocols and wore mask or face shield.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked with various types of customers to understand needs and provide excellent service.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Worked with men, women and children to complete styles on daily basis.
Cosmetologist
Kesalon Coiffure
10.2020 - 12.2020
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Beauty Advisor
Clinique
01.2019 - 12.2020
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Beauty Merchandiser
Macy's
07.2022 - 12.2022
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
Makeup Artist
Klutch Cosmetics
10.2017 - 04.2018
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Leveraged artistic skills and expertise in use of makeup to enhance beauty and physical attributes or radically change appearance.
- Performed full makeup applications up to 5 clients per week.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
Customer Service Representative
Sleep Number Corporation
01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
Guest Greeter
Louis Vuitton - LVMH
11.2021 - 12.2022
- Answered customer questions and pointed individuals in right directions.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked with over 100 customers daily to fulfill specific orders according to customer needs and inventory availability.
-
Style Consultant
Macy's Department Store
06.2019 - 12.2019
- Styled and assisted women in finding ideal fitting undergarments and intimate apparel,
- Handled payment transactions using POS system to maintain accuracy and payment processes
- Analyzed suitable colors, cuts and designs for clients outfits.
- Created photo journals for clients to reference in future.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
Sales Associate/Style Advisor
Talbots
01.2017 - 12.2018
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Handled payment transactions using POS system to maintain accuracy and payment processes.
- Developed compelling outfit designs that exceeded client expectations and resulted in sales of $250 per transaction on average.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Styled 20 different looks for runway presentation.
Fine Jewelry Sales Associate
Sears
01.2015 - 12.2016
- Assisted customers in selecting jewelry and setting them up with insurance plans.
- Maintained daily count of the diamonds that were in the inventory.
- Handled all transactions.
- Maintained display of jewelry.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Sales Associate
Victoria Secret
10.2016 - 01.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Completed orders and organized product deliveries to meet customer timetables.
Sales Associate
JCPenney
01.2013 - 12.2014
- Helped customers complete purchases, locate items and join reward programs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Worked flexible schedule and extra shifts to meet business needs
- Established rapport by greeting over 50 customers per day
- Maintained current knowledge of store promotions and highlighted sales to customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Citi Trends
01.2012 - 12.2012
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Maintained records related to sales, returns and inventory availability.
- Processed product returns and assisted customers with other selections.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Cashier
Winn Dixie
02.2012 - 11.2012
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
- Greeted customers entering store and responded promptly to customer needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Associate of Arts -
Delgado Community College
New Orleans, LAAssociate of Arts - General Studies
Delgado Community College
New Orleans, LA05.2024
Certification - Cosmetology Instructing
Paul Mitchell The School
Metairie, LA03.2023
Certification - Cosmetology
Vanguard College of Cosmetology
Metairie, LA10.2017
HIGH SCHOOL DIPLOMA -
EAST JEFFERSON HIGH SCHOOL
New Orleans, LA2014
Skills
- Relationship building and management
- Leadership
- Critical thinking/ reasoning
- Problem-solving
- Effective Communication
- Writing/processing
- Adaptability
- Team- work
- Computer and Technology
- Creative thinking
Certification
- Licensed Cosmetologist - 10/2017- Present Day
- Certified Nail Technician, CPD Certification Service - 05/21- Present Day
Timeline
Keyholder
Estee Lauder
05.2023 - Current
Cosmetologist
SmartStyle
01.2023 - 05.2023
Beauty Merchandiser
Macy's
07.2022 - 12.2022
Customer Service Representative
Sleep Number Corporation
01.2022
Guest Greeter
Louis Vuitton - LVMH
11.2021 - 12.2022
Salon Operator
Kinetic Hair And Beauty
12.2020 - 09.2021
Cosmetologist
Kesalon Coiffure
10.2020 - 12.2020
Style Consultant
Macy's Department Store
06.2019 - 12.2019
Beauty Advisor
Clinique
01.2019 - 12.2020
Makeup Artist
Klutch Cosmetics
10.2017 - 04.2018
Sales Associate/Style Advisor
Talbots
01.2017 - 12.2018
Sales Associate
Victoria Secret
10.2016 - 01.2017
Fine Jewelry Sales Associate
Sears
01.2015 - 12.2016
Sales Associate
JCPenney
01.2013 - 12.2014
Cashier
Winn Dixie
02.2012 - 11.2012
Sales Associate
Citi Trends
01.2012 - 12.2012
Associate of Arts -
Delgado Community College
Associate of Arts - General Studies
Delgado Community College
Certification - Cosmetology Instructing
Paul Mitchell The School
Certification - Cosmetology
Vanguard College of Cosmetology
HIGH SCHOOL DIPLOMA -
EAST JEFFERSON HIGH SCHOOL