Ashanti Williams
Huntsville,AL
Summary
Driven professional with a proven track record at Teleperformance USA, adept in HIPAA Compliance and demonstrating exceptional persistence. Excelled in fast-paced environments, effectively resolving complex claims and enhancing customer loyalty through empathetic dispute resolution. Skilled in Microsoft Office and active listening, consistently achieving high levels of patient and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Claims Representative
Teleperformance USA
01.2022 - 04.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
- Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.
Customer Service Representative
AirSouth Cooling
03.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Buckhorn High School
New Market, AL12.2021
Skills
- HIPAA Compliance
- Persistence
- Microsoft Office
- Claims Processing
- Active Listening
- Data Entry
- Call handle
Timeline
Claims Representative
Teleperformance USA
01.2022 - 04.2024
Customer Service Representative
AirSouth Cooling
03.2020 - 12.2021
High School Diploma -
Buckhorn High School