Ashantia Jones
Chester,VA
Summary
Nurturing Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills prioritize duties through efficient time management.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Administration
Richmond, VA
11.2022 - Current
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Conducted quality assurance checks on medical charts to ensure accuracy of documentation.
- Coordinated care plans between various departments of the hospital or clinic setting.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Updated outdated patient information to maintain current records.
- Retrieved patient files for doctors.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Utilized CPRS, HSRM, and CTM to process medical consults, verify insurance and schedule appointments
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Nutrition Assistant
Virginia Department of Health
Chesterfield, VA
03.2021 - 10.2022
- Assisted in the development of nutrition education materials and programs to promote healthy eating habits.
- Provided nutritional counseling services to clients, helping them understand how food affects their health.
- Gathered data on client's dietary intake and documented it for review by dietitians.
- Performed calculations regarding nutrient content of meals served in accordance with regulations.
- Prepared written summaries of client's progress towards meeting nutrition goals.
- Assisted dietitians with meal planning for special needs patients based on individual requirements.
- Participated in quality assurance activities such as audits or reviews of patient records for accuracy.
- Assessed various nutrition data to oversee clients' diets.
Team Lead
Virginia Urology
Richmond , Virgini
05.2018 - 03.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Reviewed completed work to verify consistency, quality and conformance.
- Identified needs of customers promptly and efficiently.
Patient Services Representative
Virginia Urology
Richmond, VA
01.2018 - 03.2022
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Utilized specialized software applications related to the job role such as Phressia, Centricity and Cerner.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Compiled reports based on gathered information.
- Scanned documents into appropriate databases for storage purposes.
- Identified discrepancies between source documents and entered data.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Resolved routine and complex issues by performing detailed research.
Education
Some College (No Degree) - Health Services Administration
Old Dominion University
Norfolk, VASkills
- Communication
- Medical Record Assessment
- Data Collection
- HIPAA Compliance
- Healthcare Software Expertise
- Issue Resolution
- Customer Service
- Relationship Building
- Problem-Solving
- Ehr Management
References
References available upon request.
Timeline
Advanced Medical Support Assistant
Veterans Administration
11.2022 - Current
Nutrition Assistant
Virginia Department of Health
03.2021 - 10.2022
Team Lead
Virginia Urology
05.2018 - 03.2022
Patient Services Representative
Virginia Urology
01.2018 - 03.2022
Some College (No Degree) - Health Services Administration
Old Dominion University