Ashantia Jones
Chester,VA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Health Administration VHA
10.2022 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Verified and updated clinical records.
- Maintained and obtained medical records.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Utilized CPRS, HSRM, and CTM to process medical consults, verify insurance
and schedule appointments - Performed medical records management, including filing, organizing and scanning documents.
Nutrition Associate
Virginia Department Of Health
03.2021 - 10.2022
- Conducted nutritional assessments for patients, leading to better health outcomes.
- . Developed strong relationships with local food suppliers ensuring access to quality ingredients for optimized meal planning.
- Evaluated the effectiveness of nutritional interventions, adjusting strategies as needed for improved results.
- Improved patient satisfaction by providing personalized nutritional advice and meal plans.
- Collaborated with healthcare professionals to ensure comprehensive patient care and optimal nutrition management.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
Patient Service Representative Team Lead
Virginia Urology
05.2018 - 03.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Phressia and centricity to register and schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Identified areas for improvement within the department through regular analysis of operational metrics and implemented necessary changes accordingly.
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
- Increased accuracy in data entry by implementing quality control measures for patient records management.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Implemented proactive strategies for managing high call volumes while maintaining excellent customer service standards.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Unit Secretary
VCU Health System-
01.2018 - 03.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Utilized Cerner, Centricity and Epic proficiently, contributing to overall efficiency in documentation management.
- Designed self-directed learning materials.
Education
Bachelor of Health Science - Health Administration
Old Dominion University
Norfolk, VASkills
- Professionalism and Ethics
- Data entry proficiency
- Customer Service
- HIPAA Compliance
- Document Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Healthcare Software Proficiency
Timeline
Advanced Medical Support Assistant
Veterans Health Administration VHA
10.2022 - Current
Nutrition Associate
Virginia Department Of Health
03.2021 - 10.2022
Patient Service Representative Team Lead
Virginia Urology
05.2018 - 03.2021
Unit Secretary
VCU Health System-
01.2018 - 03.2021
Bachelor of Health Science - Health Administration
Old Dominion University