Ashanti Briana Taylor
Springfield,IL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
Work History
Human Resource (HR) Coordinator
King’s Deluxe Mobile Detail & Auto Spa
05.2022 - 12.2023
- Collects, prepares, organizes, and maintains various confidential employment related records, I-9 forms, files, and reports related to HR functions
- Enter/Update/Maintain employee data in HRIS
- Perform employee data audits to maintain data integrity for successful payroll processing
- Assures proper storage, organization, and retrieval of information of HR records
- Works with hiring managers to maintain accurate flow of employee documentation
- Administer electronic onboarding process
- Manage job postings
- Assist with sourcing hourly candidates for open job requisitions
- Processed offers letters for salaried candidates
- Conducts employee background checks; reviews results and refers cases as needed
- Compiles, distributes, collects, and enters I-9 re-verification requests, employment contracts, missing documentation, and other documents as assigned
- Coordinates the request for queries from HRIS system
- Responds to inquiries for verification of employment for employees including Employment Security
- Act as a resource for staff and applicants on all issues associated with personnel files, HRIS records, and other confidential documents
- Conducts basic research and compiles information as requested
- Provides coverage at the front desk when requested as well as other administrative tasks
- Support departmental personnel on as-needed basis
- Manage all office functions and duties related to insurance, census data, retirement, wages, HR policies and procedures, benefit leave time, personnel recordkeeping/file management, and other HR-related issues
- Provide general clerical support including word processing; filing; scanning; copying; faxing; and processing incoming and outgoing mail; monitoring HR email account, responding accordingly or forwarding to appropriate HR staff member; employment, salary, and I-9 verifications; assisting applicants; uploading application documents; maintaining and ordering office supplies; and other office tasks as needed
- Process payroll including calculating necessary adjustments and entering employee information, new hire paperwork, and all salary and benefit changes
- Process semi-monthly payroll including calculating necessary adjustments and entering employee information, new hire paperwork, and all salary and benefit changes
- Balance insurance premiums and requisition vendor payments
- Process usage and accrual of employee benefit leave time and overtime/compensation time.
Accounting Specialist
Thompson Hospitality
10.2021 - 04.2022
- Reconciled processed work by verifying accounts payable daily entries and comparing system reports to balances
- Charged expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries
- Paid vendors by monitoring discount opportunities; verifying federal ID numbers; scheduling and preparing checks; resolving purchase orders, contract, invoice, or payment discrepancies and documentation; ensuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments
- Paid employees by receiving and verifying expense reports and requests for advances; preparing checks
- Maintained accounting ledgers by verifying and posting account transactions
- Verified vendor accounts by reconciling monthly statements and related transactions
- Maintained historical records by filing documents
- Disbursed petty cash by recording entries; verifying documentation
- Reported sales taxes by calculating requirements on paid invoices
- Kept information confidential.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Student Coordinator
Academy of Art University San Francisco.
04.2019 - 02.2020
- Manage student accounts by processing billing, refunds, and general statements
- Answering any student-related questions regarding their account
- Contact person to provide students with appropriate information and documentation
- Work closely with Accounts Payable and the Office of Registrar to ensure accuracy of records and processing
- Provide constant guidance to students who have delinquent accounts.
- Mentored first-year and transfer students to help individuals navigate university systems.
- Evaluated program effectiveness through regular assessment of student feedback and achievement metrics.
- Cultivated engaged student population with successful orientation programs.
Administrative Assistant
Maui Magnets Inc.
06.2012 - 08.2019
- Oversaw day-to-day operations to ensure that quantity and/or quality targets were met
- Assisted with faculty training, project management, and staff scheduling
- Performed specialized administrative support responsibilities, such as yearly staff assessments and regular, diligent public engagements
- Aided in keeping the office running smoothly and effectively
- Examined, edited, and confirmed accuracy of documents
- Greeted and helped visitors; answered and held phone calls; routed and filtered calls; took and delivered messages
- Gathering, classifying, and filing invoices
- Planned and arranged meetings, travel, and appointments for managers and supervisors
- Trained two administrative assistants during expansion, making sure close attention was paid to specifics and company guidelines
- Participated in accounting tasks such as checking checks and invoices related to accounts payable and receivable
- Verified cost modifications with suppliers and merchandisers; monitored cost markup percentages on ChainDrive system; contacted suppliers to verify unit and retail prices for every order
- Monitored sales using product and gross profit statistics, and evaluated each week with the district manager of retail sales and account executive
- Ran weekly assessment report on average sales performance for employees with help from district manager of retail sales and account executive
- Reviewed audits with the district manager
- Examined balances; compared checks to invoices; filed checks that have been sent
- Prepared vendor fills, merchandise sales reports, and purchase orders for retail establishments
- Kept track of store inventory, inventory adjustment reports, monthly merchandise receiving reports, and unreceived purchase orders
- Ran and prepared purchase order reports on daily, weekly, and monthly basis
- Verified file compatibility in Finale systems
- Debit and credit memos were created for any damaged or defective goods
- Examined prospective and existing suppliers on stock updates and inventory
- Made transfer reports to move goods from retail locations to warehouses
- Inquired about status of purchase orders from vendors
- Ran reports on all created purchase orders on weekly and daily basis.
Customer Service Representative
Josam Company
05.2010 - 02.2012
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication
- Ran reports and supplied data to fulfill customer report requirements
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Servicing clients through digital (online, mobile, and social) and contact centers (phone, email, and correspondence)
- Provided clients with convenient ways to manage their accounts, enable digital payments, and provide solutions that meet their financial needs
- Delivering exceptional service to customers by going out of the way to please them
- Provided first-call resolution, while following strict procedures that meet compliance guidelines
- Identified and offered customers products and services needed and wanted to succeed financially.
- Maintained great communication skills including speaking, succinctly, and accurately while using a pleasant tone and common conversational courtesies
- Navigating multiple computer systems, and applications, and utilizing search tools to find information.
- Cross-trained and backed up other customer service managers.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Bachelor of Arts, Business Administration, Concentration in Human Resource Management -
Colorado Technical University
Denver, CO01.2025
Bachelor of Arts, Business Administration -
San Jose State University
San Jose, CA12.2011
Skills
- Onboarding and Orientation
- Recruitment and selection
- Professionalism and Integrity
- HR policies and procedures
- Spreadsheets
- Minute Taking
- Data Entry
- Microsoft Office Suite
- Calendar Management
- Scheduling
Timeline
Human Resource (HR) Coordinator
King’s Deluxe Mobile Detail & Auto Spa
05.2022 - 12.2023
Accounting Specialist
Thompson Hospitality
10.2021 - 04.2022
Student Coordinator
Academy of Art University San Francisco.
04.2019 - 02.2020
Administrative Assistant
Maui Magnets Inc.
06.2012 - 08.2019
Customer Service Representative
Josam Company
05.2010 - 02.2012
Bachelor of Arts, Business Administration, Concentration in Human Resource Management -
Colorado Technical University
Bachelor of Arts, Business Administration -
San Jose State University
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