ASHANTI D. JORDAN
Rich Square,NC
Summary
Experienced customer service specialist seeking a role in a dynamic work environment. I have years experience in customer service. Seeking to use my expertise in a growing company. Motivated, communicative, and result-driven with excellent problem-solving and organizational skills. Ready to improve customer satisfaction and increase retention levels. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Persevering candidate proficient in use of numerous software applications with strong understanding of data analysis. Identifies and capitalizes on opportunities to enhance business operations. Excellent public speaker effectively communicates ideas to diverse audiences. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Driven customer service with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Correctional Officer
Lawrenceville Correctional Center
10.2020 - 02.2021
- Tour assigned areas which required periodically climbing stairs, observing offenders’ activity in person and on closed-circuit monitors
- Identify offenders’ who have behavioral, medical, or other problems so that appropriate safety and security measures may be taken; and perform general security duties to prevent escape, disorder, rule infractions, and harm to offenders’, visitors, and staff
- Monitored and regulate offenders’ and staff movement
- Maintain and record offender counts, cell assignments, and other pertinent information
- Escort offenders’ within and outside the institution
- Use and maintain keys and other equipment; and supervise offenders’ work details
- Completed general security duties that required searching offenders’, visitors, cells and other areas for weapons and contraband
Customer Service Representative
AAA
02.2021 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered an average of 80-100 calls per day by addressing customer inquiries, solving problems and providing new insurance information
- Assisted customers with the enrollment of incentive programs offered by Triple A
- Directed calls to appropriate individuals and departments
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Outreach Agent
RemX
03.2022 - 06.2023
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Make outbound calls to doctor offices and insurance companies to retrieve medical records
- Take inbound call when necessary
- Verify medical forms
- Communicating with insurance companies and medical offices
- Make follow up calls to medical offices and insurance companies
- Maintain tracking sheet of daily work
Education
HIGH SCHOOL DIPLOMA -
NORTHAMPTON COUNTY HIGH SCHOOL
Gaston, NC05.2020
Skills
- Ability to give and receive instructions, guidance, and advice
- Dependable detail oriented and flexible
- Excellent Organizational skills and strong Initiative
- Working knowledge of computer operations
- Ability to deal effectively with the public in a tactful and effective manner
- Ability to communicate effectively in oral and written forms
- Ability to present information to individuals clearly and concisely either verbally or in writing
- Working knowledge of standard operating practices involved in modern office operation and serving the public
- Display integrity, adaptability, and accountability
- Provide excellent customer service while maintaining composure assisting a high value demanding client
- Technical Support
- Customer Complaint Resolution
- Writing
- Public Speaking
- Conflict Resolution
- Ensuring Customer Satisfaction
- Polite Communication Skills
- Active Listening
- Call Management
- Strong Communication Abilities
- Problem-Solving Skills
- Career Growth Strategy Development
- Microsoft Office
- Business Development
- Career Development
- Microsoft Excel
- Customer Service
- Microsoft Outlook
- Clear Communication
- Persuasion
Certification
- Adult First Aid/ CPR AED Certificate - 4/25/2023 - 4/25/2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Outreach Agent
RemX
03.2022 - 06.2023
Customer Service Representative
AAA
02.2021 - 12.2022
Correctional Officer
Lawrenceville Correctional Center
10.2020 - 02.2021
HIGH SCHOOL DIPLOMA -
NORTHAMPTON COUNTY HIGH SCHOOL