ASHANTRIS BASS
WINSTON SALEM,US
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges, and extensive expertise in healthcare. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Phlebotomist & Specimen Collector
Secure Diagnostic Labs
07.2024 - Current
- Collected specimen samples and transported to laboratory for processing.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified patients using proper procedures prior to specimen collection.
- Ensured compliance with federal regulations governing laboratory procedures.
Residential Manager
Monarch
03.2022 - Current
- Participate or ensure appropriate representation in the team meetings with other providers, and natural supports as needed
- Demonstrate knowledge of, comply with and ensure supervised staff comply with all agency policies and procedures, as well as state and federal statutes and regulations to specific program areas.
- Maintain accurate documentation in handling house petty cash, charges and funds of the people
Tech Support Agent (Work from Home)
Teleperformance
04.2020 - 10.2021
- Assisted customers with technical issues regarding Apple Products
Customer Service Agent (Work at Home Position)
TTEC
12.2019 - 03.2020
- Research and resolved issues
- Collected payments
- Made corrections to documents; processed refunds and cancellations
Order Entry Team (Work at Home Position)
Intuitive Solutions (Pizza Hut)
08.2018 - 08.2019
- Answered inbound order calls for Pizza restaurants across the United States and processed their orders and answered general questions
Certified Nursing Assistant
Arbor Acres Nursing Home
03.2017 - 07.2018
- Turning or moving patients
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc.
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient call lights
- Documenting information
- Cleaning rooms and bed linens
- Guide patients through procedures, ensuring comfort and understanding.
- Verify patient identity and label samples with precision.
- Maintain and organize sanitized equipment and supplies.
- Respond to patient reactions, providing immediate assistance.
- Support patient education, addressing concerns effectively.
- Certified DOT & Non DOT specimen collections
Process Analyst
Pionear Recruiting/Bank of America
06.2016 - 02.2017
- Investigates daily incoming research and adjustment inquiries and resolved differences
- Answers service requests and inquiries received from various channels and determined accounting entries and makes appropriate disposition
- Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls
- Provide support and training to other researchers within the department
Benefits Advisor
Aon Hewitt
03.2014 - 02.2015
- Provided Medicare education for each customer
- Conducted analyses on each account ensuring it met certain policies and procedures
- Resolved researched and adjusted inquiries within the company's practices and productions
- Investigated daily incoming research and resolve differences
- Answered service requests and inquiries from various channels
- Sold / enrolled retirees into appropriate Medicare health and prescription drug plans
- Calculated all fees for requested records and receives all checks Prepared all benefit packets coordinating with external clients
- Consistently met or exceeded all established department / client quality and productivity
Medical Billing Specialist
PWC (PriceWaterhouseCoopers)
10.2013 - 03.2014
- Send invoices and account updates to clients.
- Keep an accurate record of client accounts and outstanding balances.
- Receive, sort, and track incoming payments.
- Validate debit accounts to ensure the credibility of payments.
- Issue receipts for received payments.
Work Support Supervisor
Babcock
07.2006 - 10.2009
- Supervised individuals with intellectual disabilities and staff at their worksite.
Mental Retardation Specialist
Calhoun County Board of Disabilities & Special Needs
05.2004 - 06.2006
- Assisted individuals with intellectual disabilities with goals, meals, bathing
Education
Bachelor of Science - Nursing
South University
North Carolina06-2027
ASSOCIATES - BUSINESS ADMINISTRATION
University of Phoenix-Arizona
11.2011
Skills
- Phlebotomy
- Patient Care
- Customer Service
- Technical Support
- Documentation
- Team Management
- Problem Solving
- Medical Billing
- Medicare Education
- Financial Analysis
Certification
BLS CPR/First Aid Certification, American Red Cross, 03/01/26
Phlebotomy Tech, NPCE (Nationally Board Certified), 08/19/2026
Languages
English, Native
References
References available upon request.
Timeline
Phlebotomist & Specimen Collector
Secure Diagnostic Labs
07.2024 - Current
Residential Manager
Monarch
03.2022 - Current
Tech Support Agent (Work from Home)
Teleperformance
04.2020 - 10.2021
Customer Service Agent (Work at Home Position)
TTEC
12.2019 - 03.2020
Order Entry Team (Work at Home Position)
Intuitive Solutions (Pizza Hut)
08.2018 - 08.2019
Certified Nursing Assistant
Arbor Acres Nursing Home
03.2017 - 07.2018
Process Analyst
Pionear Recruiting/Bank of America
06.2016 - 02.2017
Benefits Advisor
Aon Hewitt
03.2014 - 02.2015
Medical Billing Specialist
PWC (PriceWaterhouseCoopers)
10.2013 - 03.2014
Work Support Supervisor
Babcock
07.2006 - 10.2009
Mental Retardation Specialist
Calhoun County Board of Disabilities & Special Needs
05.2004 - 06.2006
Bachelor of Science - Nursing
South University
ASSOCIATES - BUSINESS ADMINISTRATION
University of Phoenix-Arizona
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