Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashanty Taylor

Kingston 11,St Andrew

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Fiserv process. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sutherland Global
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided detailed reports on quality metrics to manager, enabling informed decision-making regarding process improvements.

Customer Service Representative

Ibex Global
05.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Doing scrubs/DSATS for manager.


Cashier

Hughenden Pharmacy
03.2021 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

St Thomas Technical High School
St Thomas
06.2021

High School Diploma -

Convent of Mercy Academy
Kingston
06.2019

Skills

  • Good Organizational Skills
  • Team Player
  • Computer Skills
  • Problem-solving abilities
  • Flexibility
  • Good Communication
  • Microsoft Excel
  • Product Knowledge

Certification

10 CXC subjects

English A-1
Information Technology-1
Geography-1
Mathematics-2
History-2
Technical Drawing-2
English B-2
Visual Arts-3
Physics-3
Additional mathematics -3

3 CAPE subjects

Arts and Design Unit 2-1
Environmental Science Unit 1-2
Communication Studies-4

Timeline

Customer Service Representative

Sutherland Global
08.2023 - Current

Customer Service Representative

Ibex Global
05.2021 - 08.2023

Cashier

Hughenden Pharmacy
03.2021 - 03.2021

High School Diploma -

St Thomas Technical High School

High School Diploma -

Convent of Mercy Academy

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Ashanty Taylor