Ashanty Taylor
Kingston 11,St Andrew
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fiserv process. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutherland Global
2023.08 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided detailed reports on quality metrics to manager, enabling informed decision-making regarding process improvements.
Customer Service Representative
Ibex Global
2021.05 - 2023.08
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Doing scrubs/DSATS for manager.
Cashier
Hughenden Pharmacy
2021.03 - 2021.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
St Thomas Technical High School
St Thomas06.2021
High School Diploma -
Convent of Mercy Academy
Kingston06.2019
Skills
- Good Organizational Skills
- Team Player
- Computer Skills
- Problem-solving abilities
- Flexibility
- Good Communication
- Microsoft Excel
- Product Knowledge
Certification
10 CXC subjects
English A-1
Information Technology-1
Geography-1
Mathematics-2
History-2
Technical Drawing-2
English B-2
Visual Arts-3
Physics-3
Additional mathematics -3
3 CAPE subjects
Arts and Design Unit 2-1
Environmental Science Unit 1-2
Communication Studies-4
Timeline
Customer Service Representative
Sutherland Global
2023.08 - Current
Customer Service Representative
Ibex Global
2021.05 - 2023.08
Cashier
Hughenden Pharmacy
2021.03 - 2021.03
High School Diploma -
St Thomas Technical High School
High School Diploma -
Convent of Mercy Academy
10 CXC subjects
English A-1
Information Technology-1
Geography-1
Mathematics-2
History-2
Technical Drawing-2
English B-2
Visual Arts-3
Physics-3
Additional mathematics -3
3 CAPE subjects
Arts and Design Unit 2-1
Environmental Science Unit 1-2
Communication Studies-4
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