Summary
Overview
Work History
Education
Skills
Timeline
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A’shari Holmes

Chicago,IL

Summary

Dynamic Front Desk Agent with exceptional guest service and problem-solving skills. Enhanced customer loyalty through personalized service and efficient cash handling. Proven ability to manage reservations and documentation, ensuring seamless experiences for guests. Recognized for improving operational efficiency and maintaining accurate records in high-pressure environments.

Overview

1
1
year of professional experience

Work History

Front Desk Agent

White Lodging
01.2025 - 08.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Tax Preparer Assistant

Tax Prep Guys
03.2024 - 12.2024
  • Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
  • Supported clients in gathering relevant financial information, enabling accurate tax return filings.
  • Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
  • Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
  • Supported management in overseeing day-to-day operations such as appointment scheduling and answering phone inquiries effectively.
  • Reduced errors by double-checking calculations and cross-referencing input data against source documents.
  • Collaborated with fellow team members to address and resolve any discrepancies in client tax documents.

Education

Bachelor of Arts - Architecture

Olive Harvey City College
Chicago, IL

Skills

  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Guest accommodations
  • Administrative skills
  • Reservation systems
  • Documentation
  • File management

Timeline

Front Desk Agent

White Lodging
01.2025 - 08.2025

Tax Preparer Assistant

Tax Prep Guys
03.2024 - 12.2024

Bachelor of Arts - Architecture

Olive Harvey City College
A’shari Holmes