Ashari Rice
Madison,AL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Qualified Desired Position with background in facilitating seamless enrollment processes. Proven success in streamlining documentation and improving prospects onboarding experiences. Demonstrated expertise in database management and customer relationship skills.
Overview
4
4
years of professional experience
Work History
Medicare Enrollment Specialist
Highmark Blue Cross Blue Shield
05.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Managed accurate record keeping of prospects information and application documents, ensuring compliance with regulations.
- Streamlined the Medicare enrollment process by effectively managing and organizing application documentation.
Receptionist
Embassy
01.2023 - Current
- Maintain visitor logs and messages accurately, enhancing embassy security
- Develop and implement guest services, boosting professionalism and visitor satisfaction
- Orchestrated seamless visitor experiences, enhancing embassy security through meticulous record-keeping and implementing innovative guest service strategies
Money Handling
Walmart
04.2021 - 09.2022
- Processed customer transactions, reducing wait times and enhancing service efficiency
- Resolved customer complaints, ensuring high satisfaction and loyalty
- Trained new hires on customer service protocols, maintaining quality standards
- Enhanced payment processing accuracy, minimizing transaction errors and discrepancies
- Implemented solutions to streamline payment processing, improving store efficiency
Education
Diploma -
Lee High School
Huntsville, AL05.2022
Skills
- Data Analysis
- Team Leadership
- Conflict Resolution
- Customer Retention
- Time Management
- Customer Engagement
- Sales Strategy
- Operational Efficiency
- Administrative Support
- Documentation Management
- Reporting and Analytics
- Benefits Administration
- Customer service background
- Client Advocacy
- Excellent Phone Demeanor
- Workflow Optimization
- Time management proficiency
- Enrollment Verification
- Telephone and email skills
- Billing support
- Customer follow-up
Additionalinformation
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals., Data Analysis, Expert, Team Leadership, Expert, Conflict Resolution, Expert, Customer Retention, Expert, Time Management, Expert, Customer Engagement, Expert, Sales Strategy, Expert, Operational Efficiency, Expert, Administrative Support, Expert
Timeline
Medicare Enrollment Specialist
Highmark Blue Cross Blue Shield
05.2024 - Current
Receptionist
Embassy
01.2023 - Current
Money Handling
Walmart
04.2021 - 09.2022
Diploma -
Lee High School
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