Asharia McCrimon-Bailey
6072 W. Lees Mill Rd ,GA
Summary
- Highly experienced in any capacity of Customer Service and willingness to take on any additional responsibilities and challenges. Display excellent time management skills with high and strong attention to details. Attentive listening and communication skills. Strong ability to build productive relationships and resolve complex issues while winning customer loyalty.
Overview
8
8
years of professional experience
Work History
Staffing Assistant
First Class Workforce Solutions
04.2024 - Current
- Assisting with placements, answering/returning calls, and visiting sites. Managing call-offs and late arrivals, assisting with payroll, creating and maintaining job orders in Temps Plus and Fieldglass. Familiar in making all changes to Warboard and Fieldglass, updating dates in Temps Plus, adding and removing employees on/off job orders, and checking for expired job orders. Assigning employees with jobs that match their skillsets.
- Supporting Recruiter as needed, such as interviewing, running backgrounds, assisting in orientations, drug testing, uploading applicants in Temps Plus, and EHX.
Supervisor of Operations
Creole Orleans Catering
10.2022 - 02.2024
- Managing schedules, opening/closing, reporting call-offs and late arrivals, running register, serving, and assisting with cooking. Assisting with payroll and inventory reports and counting, bank runs, interviewing/hiring, practicing and familiar with food safety. Advertising restaurant using social media platforms. Leaving customers happy with a smile and delicious food.
Customer Care Specialist
Walmart
06.2021 - 07.2022
- Answers incoming calls from customers, stores, and associates, aiding in answering questions and resolving issues.
- Communications in a professional manner and uses all resources available to ensure one call resolution and customer satisfaction.
Lead Customer Service Representative
Circle K
08.2021 - 04.2022
- Lead shifts and team with a positive attitude, opening/closing reports and cash reconciliations, greet customers, run register, and assist with customer purchases, assist with inventory reports and counts, maintained an excellent store appearance.
Receptionist
Tranquility Wellness Center
02.2017 - 03.2020
- Answered/Returned calls, scheduled/rescheduled appointments, responded to emails, assisted with general office duties, sold services and products, and assisted with building successful relationships with new and existing customers by delivering great customer service and profound customer experiences.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GA05-2021
Skills
- Microsoft Office Programs, Email, Formatting Documents, PowerPoint, Call Center Operations,Scheduling, Complaint/Dispute Handling, Records Management, Organized, Analytical, Problem Solving, Decision Making, Attentive, Ethics, Time Management, Stress Management, Communication Skills, Logical, Critical Thinker, Customer Service, Result Execution, Customer/Client Focused, Fast Paced Environment, Deadline Driven, Great With Multi-Tasking And Prioritizing, Workplace Safety, Attention To Detail, Interpersonal Skills, Problem Solving, Team Player, Payroll Processing
Timeline
Staffing Assistant
First Class Workforce Solutions
04.2024 - Current
Supervisor of Operations
Creole Orleans Catering
10.2022 - 02.2024
Lead Customer Service Representative
Circle K
08.2021 - 04.2022
Customer Care Specialist
Walmart
06.2021 - 07.2022
Receptionist
Tranquility Wellness Center
02.2017 - 03.2020
High School Diploma -
Booker T. Washington High School