Ashaunta Sears
Chesapeake,VA
Summary
Dynamic sales and customer service professional with a proven track record at Cox Communications, adept in handling high-volume call centers and building strong customer relationships. Skilled in data entry and time management, consistently exceeding sales goals. Demonstrates exceptional product knowledge and objection handling, boosting customer satisfaction and driving revenue growth.
Overview
15
15
years of professional experience
Work History
Inbound Sales Representative
Cox Communications
10.2023 - 08.2024
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Worked with multiple means of communication within fast-paced environment.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Cosmetic Counter Manager
Dillards
03.2023 - 10.2023
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Researched and assessed new products to develop effective merchandising and promotion plans.
- Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Recruited, hired and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
Cosmetic Beauty Advisor
Dillards
02.2022 - 03.2023
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Implemented targeted marketing strategies to engage potential customers both online and in person.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
Retail Sales Associate
Dillards
08.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
Server
Crossings At Oakbrook Senior Living
07.2018 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Cedar Manor Nursing Home
05.2016 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
Arbys Resturant
03.2009 - 10.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06.2008
Skills
- Inbound sales
- High-volume call centers
- Goal-Oriented
- Customer Relationship Building
- Data entry skills
- Email Communication
- Product Knowledge
- Database entry
- Data entry proficiency
- Objection handling
- Data review
- Closing skills
- Customer Service
- Time Management
Timeline
Inbound Sales Representative
Cox Communications
10.2023 - 08.2024
Cosmetic Counter Manager
Dillards
03.2023 - 10.2023
Cosmetic Beauty Advisor
Dillards
02.2022 - 03.2023
Retail Sales Associate
Dillards
08.2021 - 02.2022
Server
Crossings At Oakbrook Senior Living
07.2018 - 08.2019
Server
Cedar Manor Nursing Home
05.2016 - 07.2018
Cashier
Arbys Resturant
03.2009 - 10.2011
High School Diploma -
Indian River High School
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