ASHAUNTAE ROWE
IRMO,SC
Summary
Customer service representative with 4 years of experience in enhancing customer satisfaction and retention through effective problem-solving and team collaboration. Demonstrates strong skills in database management, technical support, and adaptability, consistently driving improved performance and engagement. Committed to leveraging expertise in customer retention and sales support to foster positive client relationships and achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder
Miss A Stores Inc
02.2025 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Streamlined opening and closing procedures as integral member of store staff.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Made sure jewlery and makeup was always stocked to keep sales up
ASSISTANT GM
Dunkin Brands Group Inc
01.2024 - Current
- Oversee daily operations, enhancing team productivity and customer satisfaction.
- Implement strategic initiatives, achieving measurable growth in sales and efficiency.
- Train and mentor staff, fostering a collaborative and high-performing work environment.
- Mentored staff, improving customer satisfaction.
- Analyzed sales data, adjusting strategy for increased revenue.
- Exceeded sales targets while managing cost controls.
- Created recognition programs, boosting team morale.
- Conducted regular audits, upholding health inspection scores.
- Lead team operations, optimise workflow, and enhance customer satisfaction.
- Implement strategic initiatives resulting in notable revenue growth and operational efficiency.
- Foster a positive work environment, mentor staff, and coordinate cross-functional teams.
- Drive continuous improvement in service quality and team performance.
PCA
Legacy healthcare advantage LLC
09.2023 - Current
- Assist patients with daily activities, enhancing comfort and independence.
- Monitor vital signs, ensuring timely medical response and patient safety.
- Communicate effectively with healthcare teams, fostering collaborative care.
- Implement care plans, achieving improved patient satisfaction and outcomes.
- Ensured patient comfort through personalized care.
- Contributed to improved health outcomes by implementing effective care plans.
- Promptly responded to changing patient needs and healthcare protocols.
- Provide compassionate care as PCA, enhancing patients' quality of life.
- Efficiently manage daily tasks, ensuring timely medication administration and personalised support.
AREA MANAGER
Arch's enterprise LLC
12.2022 - 09.2023
- Collaborated with district managers to implement performance improvements.
- Addressed customer complaints effectively, leading to increased retention.
- Fostered cross-functional partnerships at Arch's enterprise LLC, aligning diverse teams to deliver cohesive, high-impact projects.
CLIENT CARE SPECIALIST
Kay plumbing services
05.2021 - 12.2022
- Serve as primary client contact, resolving inquiries for enhanced satisfaction.
- Document client data accurately, maintaining a comprehensive database.
- Provide clear service details, pricing, and timelines to clients.
- Identify upsell opportunities, enhancing service offerings.
- Manage conflict resolution swiftly, ensuring client concerns are addressed.
- Fostered positive client relationships at Kay Plumbing Services, enhancing customer satisfaction through attentive care and efficient problem resolution.
- Provided empathetic support to clients, addressing concerns promptly and ensuring their plumbing needs were met with professionalism and care.
- Meticulously managed client accounts, maintaining accurate records and following up diligently to ensure complete customer satisfaction.
- Perform performance metrics.
- Perform other duties as assigned.
- Create a positive customer experience.
- Resolved conflicts swiftly, enhancing customer satisfaction and loyalty.
Education
HIGH SCHOOL DIPLOMA - intro to criminal science
Warren Harding high school
Bridgeport, Ct05.2022
Skills
- Customer Retention
- Performance Tracking
- Database Management
- Team Collaboration
- Attention to Detail
- Problem Solving
- Technical Support
- Customer Engagement
- Adaptability
- Sales Support
- Quality Assurance
- Lead Generation
- Customer Advocacy
- Empathy
- Crisis Management
- Customer Insights
- Market Trends
- Service Excellence
- Customer Loyalty
- Cross-Functional Collaboration
- Critical Thinking
- Data Entry
- Client Relationship Management
- Upselling Techniques
Certification
- CPR training
- Safeserv
Timeline
Key Holder
Miss A Stores Inc
02.2025 - Current
ASSISTANT GM
Dunkin Brands Group Inc
01.2024 - Current
PCA
Legacy healthcare advantage LLC
09.2023 - Current
AREA MANAGER
Arch's enterprise LLC
12.2022 - 09.2023
CLIENT CARE SPECIALIST
Kay plumbing services
05.2021 - 12.2022
HIGH SCHOOL DIPLOMA - intro to criminal science
Warren Harding high school
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