Ashaunti Tatum

• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.

Motivated and customer-focused professional with extensive experience in live chat, inbound calls, and customer service. Skilled in managing high-volume digital interactions, resolving inquiries efficiently, and maintaining strong customer relationships. Proficient in CRM systems, active listening, and multitasking to deliver seamless support across multiple communication channels. Dedicated to ensuring customer satisfaction and contributing to company success through responsive and personalized service.

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

• Supported other departments by providing requested information about products or services
• Implemented strategies to streamline material management throughout logistics.
• Ensured that all safety procedures were followed while handling hazardous materials
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