Ashaunti Wilson
Washington,DC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Knowledgeable and dedicated customer service professional with extensive experience in the medicalindustry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
1
1
Bachelor in Science
12
12
years of professional experience
Skills
- Patient Flow Management
- Patient Relations
- Office Administration
- Patient Education
- Appointment Scheduling
- Payment Collection
- Claims Processing
- Filing and Recordkeeping
- Inventory Management
- Insurance Verification
- Medical Data Collection
- HIPAA Compliance
- Multitasking ability
- Verbal and written communication
- Care Planning
- Customer Service
- Patient Safety
- Patient documentation
- Documentation
- Follow-up care
- Scheduling
- Patient Registration
Timeline
Patient Care Coordinator
The Center For Advanced ENT
07.2016 - 02.2024
Patient Services Representative
Pivot Physical Therapy
02.2012 - 07.2016
High School Diploma -
Everest College
Bachelor of Science - Health Administration
WGU
Certificate - Business Leadership
WGU
Work History
Patient Care Coordinator
The Center For Advanced ENT
07.2016 - 02.2024
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Services Representative
Pivot Physical Therapy
02.2012 - 07.2016
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient, improving overall health outcomes.
- Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
Education
High School Diploma -
Everest College
Arlington, VABachelor of Science - Health Administration
WGU
Certificate - Business Leadership
WGU