Ashawna Franklin
Chicago,IL
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Minimalism Fashion LLC
Chicago , IL
04.2021 - Current
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments.
- Answered and directed outbound and inbound phone calls daily
- Recruited and screened qualified potential employees.
Customer Service Representative
AT&T
Chicago , IL
01.2019 - 08.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Associate
DTLR
Chicago, IL
03.2018 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Logged reports, expenses, receipts and sales documents into digital database.
Cashier Team Lead
Chili's Restaurant
Chicago , IL
07.2017 - 09.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
Education
Associate Degree in Sociology - Sociology
Indiana University
Fort Wayne, IN06.2015
High School Diploma -
Roberto Clemente Community Academy High School
1147 N. Western 06.2011
Skills
- Employee Interviews
- Time Management
- Work Planning and Organization
- Verbal and Written Communication
- Multitasking and Prioritization
- Understanding Customer Needs
- Inbound and Outbound Calling
- Work From Home Experience
- Microsoft Word, Excel,PowerPoint
- Employee Data Record Keeping
Timeline
Human Resources Assistant
Minimalism Fashion LLC
04.2021 - Current
Customer Service Representative
AT&T
01.2019 - 08.2021
Sales Associate
DTLR
03.2018 - 01.2019
Cashier Team Lead
Chili's Restaurant
07.2017 - 09.2018
Associate Degree in Sociology - Sociology
Indiana University
High School Diploma -
Roberto Clemente Community Academy High School