Ashaylah Roman
Manheim,PA
Summary
Highly motivated and customer-focused professional with 3.5 years of experience in delivering exceptional service in a fast paced environment. Proven track record of resolving customer inquiries and issues promptly and effectively. Skilled at building rapport with customers to understand their needs and provide tailored solutions. Strong communication and interpersonal skills with a dedication to ensuring I deliver customer satisfaction, while also maintaining communication with other team members ensuring company goals are being met. Proficient in multitasking and handling high call volumes efficiently and effectively. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Smilebuilderz
Lancaster, PA
07.2020 - Current
- Answering phone calls consistently to discuss and solve patients inquiries
- Actively operating in a fast paced environment while multitasking
- Scaling up income generation efforts to achieve a consistent monthly income business goal
- Data entry responsibilities such as submitting claims to insurance companies
- Answering questions and concerns from patients in person, on the phone and through an online texting system
- Developed treatment plans based on individualized assessment of each patient's needs.
- Completed insurance verifications and claim forms for patient intake and processing.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Makeup Artist Part-Time
LG Studio Salon
Lancaster, PA
03.2018 - Current
- Travel to on-site weddings & events
- Working in increments of 45 minutes to an hour
- Color matching for different skin types
- Communicating with customers and other artists or stylists for event purposes
- Lash Lifting and Tinting
- Eyebrow Lamination and Tinting
- Provided makeup services for weddings, proms and other special events.
- Handled appointment booking, canceling and rescheduling.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Educated customers on proper usage of skincare products for optimal results.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Ordered supplies when necessary to replenish stock levels of cosmetics and skincare items.
- Responded to customer inquiries by phone, email and in person.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Operated cash registers to receive payments from patrons.
Education
License in Esthetics -
Lancaster School of Cosmetology
08.2023
Microblading -
Diosa Beauty LLC
03.2023
High School Diploma -
01.2020
Skills
- Windows
- Excel
- Typing
- Communication
- Problem Solving
- Active Listening
- Product/treatment knowledge
- Adaptability
- Time Management
- Computer Literacy
- Data Entry
- Multitasking
- Customer service skills including patience and empathy, interpersonal skills, organizational skills, phone etiquette
- Willingness to learn
- Bilingual Spanish and English
- Attention to detail
- Payment Collection
- Claims Processing
- HIPAA Compliance
- Filing and Recordkeeping
- Office Administration
- Patient Care Coordination
- Insurance Verification
- Appointment Scheduling
- Documents
- Patient Outreach and Follow-Up
- Goal Setting
- Critical Thinking Skills
- Policy Compliance
Certification
- MIcroblading Ombre Powder Brows, Diosa Beauty LLC, 03/2023
- License in Esthetics, Lancaster School of Cosmetology, 08/2023
References
Available upon request.
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Patient Care Coordinator
Smilebuilderz
07.2020 - Current
Makeup Artist Part-Time
LG Studio Salon
03.2018 - Current
License in Esthetics -
Lancaster School of Cosmetology
Microblading -
Diosa Beauty LLC
High School Diploma -
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