
Detail-oriented patient access representative with administrative and medical office experience, specializing in patient registration, insurance verification, and customer service. Skilled in EMR systems, payment collection, and maintaining accurate patient records. Demonstrates strong organizational and communication skills to ensure efficient patient intake and support a positive patient experience in fast-paced healthcare environments.
* Greeted and registered patients, ensuring accurate demographic and insurance information was entered into the system
*Coordinated patient check-in and check-out processes for appointments, supporting efficient patient flow
*Scheduled in office procedures, eye exams, and medical or emergency appointments, collaborating with multiple departments
*Verified insurance eligibility and collected payments, informing patients of financial responsibilities at registration
*Prepared patient charts and documentation to meet regulatory and accreditation standards for next day clinics
*Sent faxes to other healthcare providers and maintained clear communication between departments
*Demonstrated strong customer service and phone etiquette while addressing patient inquiries and concerns
*Greeted and registered patients, ensuring accurate demographic and insurance information was entered into the system
*Coordinated patient check-in and check-out process for appointments, supporting efficient patient flow
*Scheduled procedures, and medical or emergency appointments, collaborating with multiple departments
*Verified insurance eligibility and collected payments, informing patients of financial responsibilities at registration
*Prepared patient charts and documentation to meet regulatory and accreditation standards for next day clinics
*Sent faxes to other healthcare providers and maintained clear communication between departments
*Demonstrated strong customer service and phone etiquette while addressing patient inquiries and concerns
*Greeting incoming patients and coordinating the registration process with applicable departments
*Creating accurate patient encounter records by collecting and entering appropriate demographics into the computer system
*Assist when rescues come in the back door needing to register patients for ER physcians
*Assist the HUK on registration and any paperwork needed for helicopters, transports, and ambulances
*Gathering and processing patient registration data required to meet state, federal, and accreditation standards, and ensure that patients are aware of hospital policies and procedures
*Informing patients of there estimated financial responsibility for services, and collecting the respective payment due at time of registration or pre=registration i.e, co-pays, deductible, co-insurance, or estimate for non-covered services
*Assist in helping turn ER rooms for cleaning when necessary if ER is busy