Ashby Owens
Roanoke,VA
Summary
Skilled Home & Commercial Claim Specialist with 30 years of experience and strong problem solving abilities. Proven track record in managing high caseloads in fast-paced environments. Highly organized, adaptable, and driven.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Fire Claim Specialist-Proximity
State Farm Fire and Casualty Insurance Company
Roanoke, VA
05.2012 - Current
- Licensed across multiple states as a complex loss adjuster, overseeing sizeable commercial and residential property claims.
- Served as the lead in critical company initiatives
- Ensured accuracy and completeness of incoming claims according to policy provisions
- Participated in designing enhanced procedures for effective claim management
- Maintain high-quality client interactions from claim initiation to resolution
- Cultivated effective customer engagement through various communication channels
- Facilitated onboarding sessions to educate new staff on company policies and procedures
Owner/President and Instructor
Drive This Way, INC
Roanoke, VA
10.2011 - Current
- Thirteen years of experience training both teen and adult students
- Fostered strong client relations, ensuring satisfaction through excellent service
- Examined business-related legal documents
- Enhance company profits through effective planning
Auto Claim Specialist-Proximity
State Farm Mutual Automobile Insurance Company
Roanoke, VA
05.1994 - 05.2012
- Conducted on-site investigations, including gathering evidence, interviewing witnesses and taking photographs.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Researched medical records to evaluate medical necessity for payment of claims related to injury cases.
- Attended court hearings when necessary to represent the company's interests in litigation matters.
- Negotiated settlements with claimants, attorneys, and other parties involved in the claim process.
- Investigated auto insurance claims to ensure accuracy and completeness of information.
Education
Bachelor of Arts - Criminal Justice
Roanoke College
Salem, VASkills
- Coverage Assessment
- Investigation
- Training
- Settlement Negotiations
- Problem Solving Resolution
- Coverage Assessments
- Valuation Knowledge
- Customer Service
- Decision-Making
- Regulatory Compliance Understanding
- Insurance knowledge
- Claims Investigation
- Liability Determination
Accomplishments
- Good Act Award, 2023. Response to assist customers and teammates after catastrophe event.
- Multiple Ovation awards for providing personalized, caring, and simple service to my customers.
- Led team in subrogation referrals, earning recognition from upper management and a financial reward.
Business Experience
Owner and operator of a commercial driving school. Manage twelve instructors and one full-time office support member. The school is the largest commercial driving school in Roanoke Valley.
Certification
- Licensed Adjuster in multiple states.
Timeline
Fire Claim Specialist-Proximity
State Farm Fire and Casualty Insurance Company
05.2012 - Current
Owner/President and Instructor
Drive This Way, INC
10.2011 - Current
Auto Claim Specialist-Proximity
State Farm Mutual Automobile Insurance Company
05.1994 - 05.2012
Bachelor of Arts - Criminal Justice
Roanoke College
- Licensed Adjuster in multiple states.
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