Ashby Smith
Gaffney,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Driving Instructor
Ace Driver Training
2023.10 - Current
- Teaching /Instructing drivers-ed students on correct operation of the motor vehicle in order to pass their driving exam.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
Wellness specialist
YMCA
2023.08 - Current
- Monitored client progress regularly, adjusting program components as needed to optimize results.
- Contributed to the growth of the company''s brand reputation through consistent professionalism, expertise, and excellence in service delivery.
- Maintained up-to-date knowledge of industry trends and best practices by participating in professional development opportunities and attending relevant conferences.
- Conducted workplace ergonomic evaluations to reduce injury risk factors.
- Promoted a positive attitude towards wellness, encouraging clients to adopt healthier habits in their daily lives.
- Reduced stress levels for clients through mindfulness techniques and stress management strategies.
Sales Representative
Xtreme Fireworks
2023.05 - 2023.08
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Assistant Manager
Southern Flooring Company
2020.04 - 2020.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw invoice reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Arts - Psychology
Erskine College
05.2023
Associate of Arts And Sciences -
Gulf Coast State College
05.2020
Skills
- Knowledge of Industrial Psychology
- Excellent communication skills, both verbal and written
- Attention to detail with a great work ethic.
- Excellent time management skills and drive to improve myself and others around me.
- Strong Observational Skills
- Customer care
- Customer Relationship Building
- Customer Engagement
- Social selling
- Complaint Handling
- Negotiation
Activities
Division 1 and 2 baseball athlete where I developed great teamwork and leadership skills. Was named an All – Region, All Conference, and Honorable mention All-American.
Timeline
Driving Instructor
Ace Driver Training
2023.10 - Current
Wellness specialist
YMCA
2023.08 - Current
Sales Representative
Xtreme Fireworks
2023.05 - 2023.08
Assistant Manager
Southern Flooring Company
2020.04 - 2020.07
Bachelor of Arts - Psychology
Erskine College
Associate of Arts And Sciences -
Gulf Coast State College
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