Ashenne'Ja Cannonier

My role as a banking specialist at USAA consists of servicing, opening, and closing deposit

accounts. Within that role, it was my responsibility to order, track, and dispute teller checks

also,

I successfully resolved complex customer complaints, demonstrating empathy and

professionalism throughout the process. To follow up, I made it my duty to use our complaint

capture tool to report customer complaints and dissatisfaction. Furthermore, as a banking

specialist, I made it my duty to abide by Regulation E and stay within compliance while

working with customers' finances, all while ensuring their financial security is protected. In

addition to my role, I filed disputes and stopped payments, fraud, and non-fraud actions. I

also serviced new and previous fraud cases by submitting evidence, reading notes, and

providing outcomes. Through customer relations, I was able to enhance our banking

reputation through good customer service and knowledge, promoting excellent ratings on

customer surveys.

My Role as a Financial Technology Representative at Concentrix was to assist and Respond to

guest inquiries, disputes, and issues to maintain guest

satisfaction.As well as ,Assist in fraud prevention efforts by closely monitoring customer

accounts and reporting suspicious activity as required.

In my work environment I made it my main priority to Reduce wait times for customers by

efficiently handling high volumes of calls and resolving issues quickly.All while ,Maintaining

strict adherence to compliance regulations, ensuring all transactions were accurately

processed and documented.This role has prepared me to provide a high level of professional

knowledge, develop relationships with client and perform the best practices in order to

provide exceptional service to customers.

At Liberty Dental, I provided skills such as pitching and upselling dental plans.I Used data

entry skills to accurately document and input statements that pertained to payment and outstanding balances.Furthermore, I effectively Responded to customers ' concerns and

questions on a daily basis when dealing with their dental accounts.All while Producing and

providing monthly statements to customers and assisting with related requests for

information and clarification.Also, teaming up with other physicians, specialists, and dental

providers to schedule clients for dental care, mainly complex cases