Ashcon Livingston
Summary
Senior Consultant with 8+ years of experience leading SaaS implementations, workflow optimizations, and data migrations. A trusted advisor in software solutioning, I specialize in bridging business needs with technology to drive operational efficiency and customer success. Skilled in solution architecture, stakeholder management, and project execution, I have guided global organizations through seamless software adoption. Recognized for being highly responsive, dedicated to problem-solving, and always willing to go the extra mile to support both clients and colleagues.
Overview
11
11
years of professional experience
Work History
Senior Consultant
Faye BSG
02.2024 - Current
- Led a complex, multi-instance Zendesk migration for a global company, consolidating six separate instances into one, coordinating across data teams, and optimizing workflows for streamlined global support
- Spearheaded Zendesk Workforce Management implementation as the first consultant on my team to do so, independently researching best practices, collaborating with Zendesk for roadmap alignment, and successfully mitigating escalation risks
- Worked with 35+ clients across software implementations, data migrations, and process optimizations, frequently serving as the primary consultant and project lead
- Provided strategic consulting and risk management, anticipating product gaps, securing expert involvement when needed, and escalating early to prevent surprises
- Ensured on-time delivery by proactively tracking client tasks, managing dependencies, and keeping stakeholders aligned through continuous follow-ups and clear communication
- Served as both implementation consultant and project manager, collaborating with engineering, product, and support teams to deliver seamless go-lives, agent training sessions, and post-launch optimizations
- Drove client satisfaction and advocacy, leading to glowing reviews on Zendesk’s partner portal and multiple clients purchasing additional consulting hours based on project success
Solution Architect / Associate Solution Architect
Zendesk
03.2019 - 11.2022
- Advised new and existing customers on Zendesk solutions by gathering requirements, crafting SOWs, and delivering tailored recommendations to solve key business challenges
- Supported SMB & Commercial account executives in positioning, scoping, and selling Zendesk professional services, ensuring alignment with client needs and implementation best practices
- Delivered training sessions for Zendesk implementation partners on scoping and selling services, guiding them through hands-on exercises to practice common implementation scenarios
Implementation Project Manager
Epic Systems
04.2016 - 11.2018
- Led on-site and remote teams of 3-10 customer analysts, ensuring well-defined project scope and adherence to strict healthcare implementation deadlines
- Collaborated with end users and SMEs to design and implement customized Epic workflows, improving efficiency and compliance with hospital policies
- Acted as primary client liaison, triaging technical issues, managing escalations, and ensuring smooth Go-Live within project constraints
- Worked closely with customer training leads to develop tailored training materials, leveraging deep workflow expertise to align content with system configurations and real-world use cases
- Led end-to-end testing for integrated workflows across EpicCare Ambulatory, MyChart, Healthy Planet, and mobile applications, ensuring system functionality and user readiness
- Partnered with quality directors and analysts to implement outpatient regulatory reporting solutions, ensuring compliance with healthcare standards
English Teacher
Teaching Assistant Program in France
09.2014 - 04.2015
- Designed and delivered engaging English language and cultural lessons to 250+ French students (ages 14-24), using French as needed to support comprehension and enhance student engagement
- Developed and implemented weekly lesson plans for 13 classes, incorporating grammar, conversation practice, and active listening exercises to enhance student engagement
Education
Bachelor of Arts - Biology, Romance Languages (French)
The University of North Carolina at Chapel Hill
05.2014
Skills
- Zendesk
- Freshworks
- Epic Systems
- Technical Solution Planning
- Workflow automation
- Data migrations
- Internal systems analysis
- Strategic Scalability Planning
Awards And Interests
- Eagle Scout Award, Boy Scouts of America, 2008
- Pi Delta Phi, French Honor Society, 2013
Languages
Persian
Limited Working
French
Full Professional
English
Native or Bilingual
Timeline
Senior Consultant
Faye BSG
02.2024 - Current
Solution Architect / Associate Solution Architect
Zendesk
03.2019 - 11.2022
Implementation Project Manager
Epic Systems
04.2016 - 11.2018
English Teacher
Teaching Assistant Program in France
09.2014 - 04.2015
Bachelor of Arts - Biology, Romance Languages (French)
The University of North Carolina at Chapel Hill
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