Ashland Thibodeaux
Shreveport,LA
Summary
Dedicated Veterinary Technician and Receptionist with a proven track record at multiple emergency and day clinics, excelling in compassionate care and effective multitasking. Demonstrated expertise in animal handling, owner education, and enhancing client relations. Achieved a significant improvement in patient care efficiency through meticulous attention to detail and superior verbal communication skills.
Overview
8
8
years of professional experience
Work History
Veterinary Technician
Valor Veterinary Emergency Hospital
02.2024 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restrained animals to protect veterinarians from potential harm.
- Performed fecal examinations, urinalysis and bloodwork.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Administered vaccinations to variety of animal species.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Designed and created client education materials and marketing materials for hospital services.
Receptionist Supervisor
Towne South Animal Hospital
01.2022 - 02.2024
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained current and accurate medical records for patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Entered data from pet records and office visits into computer system.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Veterinary Technician
Towne South Animal Hospital
02.2017 - 01.2022
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Educated clients on common vaccines, preventatives, supplements and food choices.
- Monitored hospitalized patients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed dental cleanings using ultrasonic scaler.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Educated clients on nutrition, preventive health and other animal care.
- Collected and prepared specimens for laboratory testing.
Veterinary Receptionist
Animal Emergency Clinic
01.2018 - 11.2019
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained current and accurate medical records for patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Registered and verified patient records before triage with most up-to-date information.
Education
No Degree - Vet Tech
San Juan College
Farmington, NM01-2027
High School Diploma -
Evangel Christian Academy
Shreveport, LA05-2010
Skills
- Customer interaction
- Educating owners
- Attention to detail
- Effective multitasking
- Compassionate care
- Product recommendation
- Client relations
- Verbal and written communication
- Animal handling
Timeline
Veterinary Technician
Valor Veterinary Emergency Hospital
02.2024 - Current
Receptionist Supervisor
Towne South Animal Hospital
01.2022 - 02.2024
Veterinary Receptionist
Animal Emergency Clinic
01.2018 - 11.2019
Veterinary Technician
Towne South Animal Hospital
02.2017 - 01.2022
No Degree - Vet Tech
San Juan College
High School Diploma -
Evangel Christian Academy
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