Ashdynn Kennedy

Parkway Middle School

• Typed, formatted, and edited correspondence and other documents.
• Provided general administrative support including data entry, typing, photocopying, scanning and faxing documents.
• Organized and scheduled meetings and appointments for parents, teachers, and staff.
• Troubleshot office equipment, computer hardware, and software issues.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Reviewed files, records, and other documents to obtain information or respond to requests.
• Organized files, developed spreadsheets and presentations using Microsoft Office Suite.
• Facilitated internal communication by distributing memos and announcements.
• Provided customer service, addressing inquiries and resolving issues promptly.
• Ensured all incoming mail was sorted into respective departmental mailboxes.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Managed daily office operations and maintained a clean and efficient workspace.
• Answered phone calls, took messages and directed them to the appropriate personnel.
• Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
• Greeted visitors, parents and students upon arrival in the office lobby area and provided assistance as needed.

• Identified customer needs and offered solutions to enhance the customer experience.
• Researched account information when necessary to resolve customer issues quickly.
• Assisted customers with product selection, order placement, billing questions, and returns.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Updated databases with new and modified customer data.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Participated in regular training sessions to stay abreast of new products and services.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Processed payments for new orders and replacement parts to meet customer needs.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Excelled in exceeding daily credit card application goals.
• Supported sales team members to drive growth and development.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Greeted customers and provided friendly customer service.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Maintained accurate records of transactions using the point-of-sale system.
• Assisted customers with locating merchandise within the store.
• Addressed customer questions and concerns regarding products and services.
• Recommended, selected, located, and obtained products to meet customer needs.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Collected credit card and cash payments to complete transactions for customer orders.
• Scanned items and checked pricing on cash register for accuracy.
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Balanced cash drawers at the end of each shift.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

• I worked in two different departments during my time as an employee at the Four Points Hotel.
• I worked at the front desk and in the restaurant.
• As a front desk worker, my tasks were to greet every customer with a friendly smile and help them with any questions they asked about the hotel and surrounding areas.
• I scheduled and booked rooms for guests in person and over the phone.
• Resolved guest complaints effectively to ensure a pleasant experience.
• Collaborated with team members to support operational efficiency daily.
• In the restaurant, I worked as a server/waiter.
• Greeted and seated customers promptly, courteously, and professionally.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Managed guest payments and processed transactions smoothly.
• Provided exceptional customer service in fast-paced restaurant environment.
• Displayed enthusiasm when providing menu recommendations and answered questions regarding food ingredients and preparation methods.
• Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
• Checked back with guests periodically to ensure satisfaction with food and service.
• Maintained cleanliness and organization of dining area consistently.
• Conducted daily side work duties such as polishing glassware and restocking condiments.
• Assisted in training new servers on established procedures.

• Customer service
• Cashier
• Keep items stocked
• Greet customers
• Hospitality

• As a carhop It my job to run the food out, took orders and would bring them out to the cars
• I spent my downtime stocking, cleaning, and organizing the restaurant
• I also became the youngest Manager at my specific location at 19 years old handling duties and overseeing all employees on my shifts, making sure all money was accounted for and everything stayed in place

• As a party host my duties were to organize/ decorate my events for that day
• I would greet the person who booked the event and the guest as they arrived, I would explain to them how many lanes they can use and the amount of time they booked for
• I ran food and also would upsell on food items to increase the sale
• I cut cake, hand out food to the party guest, after the event I put everything back in place and leave it clean for the next guest

• Monitored children with disabilities
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• Supervised daily activities and ensured safety of children at camp.
• Facilitated engaging games and crafts to promote social interaction.
• Collaborated with staff to create inclusive programs for diverse abilities.
• Assisted children in developing skills through structured activities and play.
• Communicated effectively with parents regarding camper progress and needs.
• Communicated with other counselors to coordinate group activities.
• Encouraged positive behavior among campers through role modeling and reinforcement techniques.
• Provided first aid when needed in accordance with established procedures.
• Maintained accurate records of attendance, behavior, and medical information for each camper.
• Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
• Facilitated team-building exercises among different age groups of campers.
• Assisted with meal preparation and served meals in an organized manner.
• Implemented feedback mechanisms for campers and staff, continually improving camp operations.
• Enforced camp rules and policies, maintaining a safe and respectful environment.