Ashean T. Freeman
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Skilled office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Student Worker
Delgado Community College
New Orleans, LA
01.2023 - Current
- Work in team environment to maintain high levels of productivity.
- Take and follow detailed directions from others.
- Maintain tidy and organized environment to comply with cleanliness standards.
- Maintain overall safe work environment with employee training programs and enforcement of safety procedures.
- Gather, organize and input information into digital database.
- Assist students in navigating the first steps to enrollment.
- Provide resource information and campus directions.
Delivery Service Partner
Amazon Fulfillment Center
New Orleans, LA
11.2020 - Current
- Load packages into vehicle from the Amazon Warehouse
- Transport Packages to various locations of Amazon customers
- Deliver packages in safe and timely manner
- Facilitated completion of deliveries and verified documentation.
- Ensure packages are delivered in accordance with the established routes and time schedules.
Nanny/Home School Tutor
The Sibley Household
New Orleans, LA
08.2020 - 02.2023
- Cared for two elementary school-aged children
- Prepared and served nutritious meals.
- Provided transportation to and from appointments,
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Met with parents to discuss student progress and address concerns.
- Responded to email and telephone requests to provide students with specific information.
- Developed student confidence through positive reinforcement strategies.
- Developed methods to motivate and engage students in learning.
- Collaborated with parents to develop appropriate tutoring lessons.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Assisted in homework and assignments
- Perform housekeeping duties, monitor schedules, and bring children to appointments.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Remote Administrative Assistant
Alluvion Biological Consulting
08.2017 - 08.2021
- Managed contact lists and managers' calendars
- Organized meetings, travels, and accommodations
- Facilitated communication via emails and phone calls.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Transcribed and organized information to assist in preparing speeches and presentations.
Assistant Clerk
Southeast Louisiana Legal Services
New Orleans, LA
03.2018 - 07.2019
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email, or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Front House Manager
The Big Cheezy
New Orleans, LA
07.2017 - 11.2018
- Supervised overall operation and train new hires
- Scheduled work hours and approve time off for service staff
- Handled customer inquiries and complaints through problem solving
- Processed customer orders while displaying energetic personality to ensure customer satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Personal Assistant to the Owner
Alluvion Biological Consulting
San Jose, CA
01.2016 - 06.2017
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings and compiled related documents and reports.
- Provided multifaceted services to the owner by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
Roller/Cashier
Izzo's Illegal Burrito
New Orleans, LA
05.2014 - 11.2015
- Provide friendly, fast service while preparing orders on the line
- Ensure guest are happy and comfortable while dining
- Balance cash register and routinely clean food preparation and dining areas.
Fry Cook/Cashier
Raising Canes Chicken Fingers
New Orleans, LA
07.2013 - 11.2015
- Manage effective food order processing during high volume customer traffic
- Maintain a clean and friendly environment for customers and train incoming crew members
- Manage closing duties including restocking items and cash drawer balance.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Volunteer Secretary
CMBGA; Women Of Cornerstone
New Orleans, LA
01.2022 - Current
- Provide clerical support to association members by copying, faxing, and filing documents.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Handle scheduling tasks and provide administrative support for entire department.
- Screen visitors and issued badges to maintain safety and security at association events.
- Enter data into system and update customer contacts with information to keep records current.
- Update spreadsheets and databases to track, analyze, and report on performance and sales data.
Volunteer
LSU Interim Hospital
New Orleans, LA
07.2012 - 12.2012
- Perform clerical work in chemotherapy ward of hospital including the input of patient information
- Schedule appointments and assist nurses with various administrative duties.
Education
Associate of Applied Science - Health Information Technology
Delgado Community College
New Orleans, LA 01.2022 - Current
Associate of Applied Science - Health Information Technology
Delgado Community College
New Orleans, LA 01.2022 - Current
Associate of Science - Business Administration
Delgado Community College
08.2018 - 05.2020
Skills
Office administration
Timeline
Student Worker
Delgado Community College
01.2023 - Current
Volunteer Secretary
CMBGA; Women Of Cornerstone
01.2022 - Current
Associate of Applied Science - Health Information Technology
Delgado Community College
01.2022 - Current
Associate of Applied Science - Health Information Technology
Delgado Community College
01.2022 - Current
Delivery Service Partner
Amazon Fulfillment Center
11.2020 - Current
Nanny/Home School Tutor
The Sibley Household
08.2020 - 02.2023
Associate of Science - Business Administration
Delgado Community College
08.2018 - 05.2020
Assistant Clerk
Southeast Louisiana Legal Services
03.2018 - 07.2019
Remote Administrative Assistant
Alluvion Biological Consulting
08.2017 - 08.2021
Front House Manager
The Big Cheezy
07.2017 - 11.2018
Personal Assistant to the Owner
Alluvion Biological Consulting
01.2016 - 06.2017
Roller/Cashier
Izzo's Illegal Burrito
05.2014 - 11.2015
Fry Cook/Cashier
Raising Canes Chicken Fingers
07.2013 - 11.2015
Volunteer
LSU Interim Hospital
07.2012 - 12.2012
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