Asheika Steadman
West Palm Beach,FL
Summary
Experienced with delivering high-quality educational content and fostering student engagement through interactive teaching methods. Utilizes effective communication skills and critical thinking to create stimulating learning environment. Track record of leveraging academic expertise to mentor and guide students to academic success.
Overview
13
13
years of professional experience
Work History
Adjunct Professor – Computer Science & Information Technology
PALM BEACH STATE COLLEGE
02.2023 - Current
- Prepare course materials such as syllabi, homework assignments, and handouts.
- Deliver lectures to undergraduate students.
- Evaluate and grade students’ classwork, assignments, and papers.
- Initiate, facilitate, and moderate classroom discussions.
- Compile, administer, and grade examinations or delegate this work to others.
- Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.
- Maintain regularly scheduled office hours to advise and assist students.
- Conduct research in a particular field of expertise to increase knowledge.
Professor – Information Technology Management
KEISER UNIVERSITY -FLAGSHIP CAMPUS
08.2022 - Current
- Lecturers on Management Information Systems, Introduction to Algorithms, Introduction to Computers, and Internet technologies.
- Prepare course materials such as syllabi, homework assignments, and handouts.
- Deliver lectures to undergraduate students.
- Evaluate and grade students’ classwork, assignments, and papers.
- Initiate, facilitate, and moderate classroom discussions.
- Compile, administer, and grade examinations or delegate this work to others.
- Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.
- Maintain regularly scheduled office hours to advise and assist students.
- Conduct research in a particular field of expertise to increase knowledge.
- Lead the IT Student Club. (3D printing, PC building and diagnosing, etc.)
Tutor/Teacher – Mathematics / Computer Literacy
TAYLOR’S LEARNING CENTER- MONTEGO BAY, FREEPORT
Montego Bay
11.2013 - 01.2023
- Establishing and enforcing rules and behavior for students in the classroom
- Preparing lessons, units, and projects for computer learning objectives
- Helping students improve methods and habits.
- Administering test to evaluate student’s progress.
- Tracking and evaluating student academic progress
- Creating a safe, respectful, and inclusive environment
Senior Technology Support Engineer
NOVA SOUTHEASTERN UNIVERSITY
04.2018 - 08.2022
- Installs and maintains software systems for faculty and staff to ensure technology resources are properly functioning.
- Repairs and troubleshoots computer equipment at the site to ensure problems are resolved timely.
- Provides technical support for installing, configuring, maintaining, and supporting hardware and software.
- Maintain tickets in the Service Manager ticketing system and update tickets with appropriate status daily.
- Provides support at facilities including smart classrooms, electronic classrooms, offices, clinics, videoconferencing classrooms, and all other University locations on campus or off.
- Evaluate the need for installation and upgrade of existing hardware and software.
- Performs routine maintenance procedures for hardware and software.
- Facilitates the installations and repair of all relevant hardware with university vendors.
- Uses approved university software to log and track user requests and incident reports promptly.
- Provide advanced support to over 5000 end-users for the installation, configuration, maintenance, and support for hardware and software desktops, laptops, peripherals, videoconferencing, wireless, LANS, WANS, and digital media.
- Primary technical support for all national competency exams, including the College of Medicine – all specialties, College of Dental Medicine – Pediatrics Licensing Exams, Anesthesiology Assistant certified proctor, College of Dental Medicine Board Examination support.
Apple Tech Advisor
TELEPERFORMANCE – APPLE
09.2017 - 04.2018
- Update IOS software (mobile devices, tablets, iPads)
- Diagnose Hardware & Software problems.
- Update and troubleshoot MacOS software and device.
- Install apps and enable features on iOS devices.
- Scheduling repair and setting up appointments for Apple Store
- Answer inbound and outbound calls.
- Connect Network settings.
- Remote access devices
Administrative Assistant /Technical Support- (VOLUNTEER)
XEROX
10.2016 - 06.2017
- Install printer Drivers.
- Diagnose printer hardware problems for repair.
- Update firmware
- Assist in installing parts for the printer.
- Troubleshoot software problems.
Technical Support/Customer Service Rep
XEROX, MONTEGO BAY, FREEPORT
Montego Bay
03.2013 - 06.2015
- Install Software
- Remote in Customers Machine
- Fix printers and applicator
- Diagnose hardware problem for repairs.
- Fix hardware issues via phone or remotely
- Answer inbound calls.
- Make outbound calls, Call transfers.
Education
Doctor of Information Technology -
Walden University
Minneapolis, MN03-2026
Master in Health Informatics (Hons) - undefined
Nova Southeastern University
Fort Lauderdale, Florida01-2022
Bachelor’s degree in computing with Management Studies - Data Communications, Production & Operation Management
UNIVERSITY OF TECHNOLOGY
Jamaica01-2012
Skills
- Proficient in Microsoft Office Applications
- Proficient with Team Viewer Applications
- Trained in various programming languages such as C/C/Java
- Citrix Receiver
- Active Directory
- SCCM
- Six Sigma Yellow Belt Certified
- Zoom
- Canvas
- Online teaching
- Curriculum creation
- Innovative teaching
- Classroom management
- Online class discussion
Timeline
Adjunct Professor – Computer Science & Information Technology
PALM BEACH STATE COLLEGE
02.2023 - Current
Professor – Information Technology Management
KEISER UNIVERSITY -FLAGSHIP CAMPUS
08.2022 - Current
Senior Technology Support Engineer
NOVA SOUTHEASTERN UNIVERSITY
04.2018 - 08.2022
Apple Tech Advisor
TELEPERFORMANCE – APPLE
09.2017 - 04.2018
Administrative Assistant /Technical Support- (VOLUNTEER)
XEROX
10.2016 - 06.2017
Tutor/Teacher – Mathematics / Computer Literacy
TAYLOR’S LEARNING CENTER- MONTEGO BAY, FREEPORT
11.2013 - 01.2023
Technical Support/Customer Service Rep
XEROX, MONTEGO BAY, FREEPORT
03.2013 - 06.2015
Master in Health Informatics (Hons) - undefined
Nova Southeastern University
Bachelor’s degree in computing with Management Studies - Data Communications, Production & Operation Management
UNIVERSITY OF TECHNOLOGY
Doctor of Information Technology -
Walden University