Summary
Overview
Work History
Education
Skills
Timeline
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Asheley Hudson

Cleveland,OH

Summary

Dynamic Sales Supervisor with a proven track record at DSW Shoes, enhancing profitability through innovative merchandising and strategic employee action plans. Skilled in report writing and budgeting, I excel in fostering team performance and driving sales growth while delivering exceptional customer service. Adept at achieving goals and resolving challenges effectively.

Overview

10
10
years of professional experience

Work History

Sales Supervisor

DSW Shoes
10.2024 - Current
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Trained and oriented associates to maximize team performance.

Coverage and Determinations Agent

CVS Caremark
03.2019 - Current
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established positive flow of communication with agents, clients and personnel involved in closing transactions.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Submitted electronic/paper claims documentation for timely filing.

Technical Support Engineer

Cardinal Health
08.2015 - 08.2017
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Developed and implemented preventive maintenance procedures.

Education

Business -

Cuyahoga Community College
Cleveland, OH

Skills

  • Report writing and budgeting
  • Goals and performance
  • Sales team assistance
  • Sales team oversight

Timeline

Sales Supervisor

DSW Shoes
10.2024 - Current

Coverage and Determinations Agent

CVS Caremark
03.2019 - Current

Technical Support Engineer

Cardinal Health
08.2015 - 08.2017

Business -

Cuyahoga Community College

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Asheley Hudson