Asheley Motsinger
Kernersville,NC
Summary
Proven leader at Kohls Department Store, adept in enhancing customer satisfaction and team productivity. Excelled in staff training, critical thinking, and implementing targeted merchandising strategies, significantly improving operational efficiency and sales growth. Skilled in fostering teamwork and managing customer service, ensuring high levels of loyalty and engagement.
Overview
12
12
years of professional experience
Work History
Softlines Supervisor
Kohls Department Store
08.2012 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Organized special events and promotions within the store, driving sales growth and increasing customer engagement.
- Analyzed sales data to identify trends and opportunities for improvement, making informed decisions on product assortment adjustments accordingly.
- Increased sales with targeted merchandising strategies that appealed to the store''s specific clientele.
- Developed and led a high-performing team through effective coaching, training, and performance evaluations.
- Streamlined store operations for increased efficiency by implementing new processes and procedures.
- Implemented loss prevention measures, resulting in decreased shrinkage rates while maintaining a pleasant shopping experience for customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Operations Lead
Kohls Department Store
08.2012 - 03.2021
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Robert B Glenn High School
Kernersville, NC06.2007
Skills
- Store operations
- Staff Training and Development
- Goal Setting and Achievement
- Scheduling Coordination
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
- Critical Thinking
- Decision-Making
- Team Building and Motivation
- Customer Service Management
- Inventory and Stocking
- Handling Complaints
Timeline
Softlines Supervisor
Kohls Department Store
08.2012 - Current
Operations Lead
Kohls Department Store
08.2012 - 03.2021
High School Diploma -
Robert B Glenn High School