Ashelie Bazile
Spring,TX
Summary
Self-motivated professional with over 13 years of experience in process improvement, performance management, and customer service within fast-paced corporate environments. Demonstrated ability to manage high call volumes, handling approximately 200 calls daily while consistently achieving top survey satisfaction scores. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Quality Assurance 3
FedEX Ground
Spring, TX
01.2018 - Current
- Demonstrated self-motivation and analytical skills over 13 years in customer service roles.
- Resolved customer inquiries and disputes using strong problem-solving abilities; escalated when required.
- Adhered strictly to all relevant regulations regarding safety and quality of service delivery.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
Customer Service Representative
Sixt Rent A Car
Houston, TX
01.2023 - 01.2025
- Addressed customer inquiries through phone, email, and chat, ensuring accurate information delivery regarding products and services.
- Informed customers about billing procedures while processing payments and assisting with payment setup options.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports to maintain operational efficiency.
- Mentored junior team members, fostering professional growth and strengthening employee relationships.
Medical Receptionist Supervisor
BPL Plasma Center
Humble, TX
01.2018 - 02.2021
- Supervised medical receptionists, delivering training on office procedures and protocols.
- Greeted visitors at front desk, ensuring a professional and welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate personnel and departments.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines.
- Mentored newly hired employees, providing insights into company programs and practices.
Education
Certificate - Phlebotomist/CNA
BC Houston
Houston01.2017
Skills
- Performance under pressure
- Complaint resolution
- Data entry and management
- Appointment coordination
- Problem-solving expertise
- Critical thinking ability
- Inventory management knowledge
- Remote office operations
- Relationship development
- Computer proficiency
Timeline
Customer Service Representative
Sixt Rent A Car
01.2023 - 01.2025
Quality Assurance 3
FedEX Ground
01.2018 - Current
Medical Receptionist Supervisor
BPL Plasma Center
01.2018 - 02.2021
Certificate - Phlebotomist/CNA
BC Houston
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